A company is looking for a Customer Service Representative to assist clients' customers via inbound calls in a fast-paced environment.
Key Responsibilities
Handle customer inquiries and concerns with professionalism and speed
Accurately document customer accounts in client systems
Follow required scripts, policies, and procedures while providing exceptional service
Required Qualifications
At least 1 year of experience in a customer service role in a transaction-based environment
High School Diploma or GED / equivalent
Flexibility in working schedule, including at least one weekend day
Computer literacy with typing skills of at least 25 WPM and ability to use multiple software systems
Must reside in specified states and meet work from home requirements including internet connection standards
Customer Service Representative • San Diego, California, United States