Customer Service Representative

Mr. Rooter Plumbing of San Diego County has been local to San Diego for over 25 years. We have been under new ownership since September 2012 and are constantly growing. We are currently in search of individuals to join our team and assist us with our growth.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities :

• Receive incoming calls in professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
• Perform other duties as needed which may include cross-training in related positions

Job Requirements :

Benefits :

Medical and dental plans available, 401k available, paid holidays, paid vacation, and many more.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation : $14 / hr. during 4 week training. $15 / hr. once training is complete. Periodic reviews for additional raises.

Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.