Customer Service Representative

A successful local Farmers Insurance agency committed to delivering exceptional service and comprehensive insurance solutions is looking to expand their team. We are seeking an experienced customer service professional to join our dedicated team of service-oriented individuals. Our mission is to protect our clients’ homes, cars, businesses, and overall lives. If you are passionate about helping others and driving business growth, we want to hear from you.

As an experienced customer service professional at our agency, you will play a pivotal role in supporting our continued growth and enhancing customer satisfaction. In this results-driven position, you will boost your earning potential and forge lasting relationships within the community we proudly serve.

Responsibilities :

Build and maintain strong, long-term relationships with clients and community members

Provide personalized insurance solutions tailored to clients' needs

Assist clients in understanding their coverage options and policy details

Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing verification

Manage customer inquiries and deliver exceptional, prompt, and friendly service via phone, email, and in-person

Become familiar with products, services, and systems. Stay informed about industry trends, products, and regulatory changes

Contribute to agency success through promoting new business, cross-selling, and new initiatives

Collaborate with team members to achieve sales targets and agency objectives

Qualifications :

Must be licensed or willing to obtain insurance licenses

Proven experience in sales and customer service, preferably in the insurance industry

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Proficient in Microsoft Office Suite and CRM software

Ability to work independently and as part of a team

Strong analytical and problem-solving skills and attention to detail

Successful background check

Compensation :

Competitive salary with experience starting at $20-$25 / hour plus commission and bonuses

Potential for growth and advancement