Executive Assistant / CSR

EXECUTIVE ASSISTANT

ARC Group has an immediate opportunity for an Executive Assistant with a direct client in their Ft. Lauderdale, FL offices. The Executive Assistant will report to and assist the General Counsel with their schedule / calendar, communication, special projects, and at times communicating with customers during the legal claims process. We need someone who is detail-oriented, customer-focused, and has outstanding communication skills. Legal experience is a plus but not required.

The Executive Assistant will play a crucial part in supporting our client’s legal and claims departments, ensuring smooth operations and excellent service to clients. You will possess excellent communication skills and a commitment to delivering top-notch customer service.

Executive Assistant / CSR Responsibilities

• Assist legal professionals with case management, document preparation, and legal research.
• Organize and maintain legal files, ensuring accuracy and confidentiality.
• Prepare and draft documents and communication under the guidance of attorneys.
• Serve as a back-up point of contact to the CSRs for clients regarding claims inquiries and updates
• Manage schedules and appointments
• May act as the gatekeeper for the executives, screening calls, and emails, and prioritizing their communications.
• Manage and organize confidential and sensitive information.
• Prepare reports, presentations, and other materials as needed.
• Manage special projects and initiatives as assigned by the executives.
• Act as a liaison between the legal and claims teams as well as other departments and customers
• Provide timely and accurate information to clients on the status of their claims.
• Assist clients in navigating the claims process and address any concerns or questions.
• Maintain accurate and up-to-date records of legal and claims activities.
• Communicate effectively with clients, legal professionals, and internal teams.
• Draft clear and concise correspondence related to legal matters and claims.

Legal Assistant / CSR Requirements