Call center representative serp_jobs.h1.location_city

Salary : $83,948.80 - $115,564.80 Annually

Location : Colton, CA

Job Type : Full-time

Job Number : 25-19163-01

Department : Arrowhead Regional Medical Center

Division : 91210-Referral Center

Opening Date : 09 / 06 / 2025

Closing Date : 9 / 19 / 2025 5 : 00 PM Pacific

The Job

Arrowhead Regional Medical Center (ARMC) is recruiting for a Call Center Manager

• who will manage the Call and Referral Center operations, ensuring high-level customer service, approve and recommend assigned staff duties, and act as the point of contact for department heads and stakeholders.

Duties may include, but are not limited to, the following :

EXCELLENT BENEFITS & RETIREMENT

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short / Long-Term Disability

Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

FOR ADDITIONAL DETAILS, PLEASE REFER TO THE BENEFITS BY OCCUPATIONAL UNIT PAGE

CONDITIONS OF EMPLOYMENT

Pre-Employment Process : Applicants selected for these positions must pass a background investigation, physical, and verification of employment history and education.

Sponsorship : Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

EXPERIENCE : Three (3) years of experience supporting Referral and / or Call Center operations for a healthcare organization AND two (2) years as a designated lead, supervisor, or manager supporting Referral and / or Call Center operations for a healthcare organization (experience may be concurrent).

Desired Qualifications

The ideal candidate will possess a Bachelor's Degree in business or healthcare administration. The candidate will have supervisory experience over professional staff for an acute care hospitals Referral and Call Center.

Selection Process

Application Procedure : Please complete and submit the online employment application and supplemental questionnaire by 5 : 00 p m, Friday, September 19, 2025 . Resumes will not be accepted in lieu of the application and / or supplemental questionnaires.

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

All communications regarding the selection process will be via e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam / block / filter communications from e-mail addresses with the following domain "@hr.sbcounty.gov". Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and / or print these for your records.

If you require technical assistance, follow this link to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application.

EEO / ADA : San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation : If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans' Preference : Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. For information and instructions to request Veteran's Preference points, please refer to the. Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process

Supervisory Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at

Instructions : The information from the completed Application and the Supplemental Questions below will provide the basis for a competitive evaluation with other candidates in the selection process. It is to your advantage to provide complete, organized, and detailed responses to each question. Please do not refer to a resume. All work experience listed on the Supplemental Questionnaire must also be listed on the Application in order to be evaluated.

PROGRAM MANAGEMENT : Describe your experience developing, maintaining and measuring a health care program. Include experience monitoring program objectives and evaluating services for effectiveness, efficiency and compliance. Enter N / A, if none.

SUPERVISORY EXPERIENCE : Describe your supervisory experience including your scope of responsibility for hiring, training, assigning work, evaluating performance, and handling disciplinary actions. Indicate the number of staff supervised and their job titles. Enter N / A, if none.

POLICIES AND PROCEDURES : Describe your experience developing, implementing and revising policies and procedures for a health care program. Include your methods of ensuring effectiveness and what steps you took to implement change(s) for improving services. Enter N / A, if none.

BUDGET : Describe your experience preparing budgets, projecting expenses, and budgeting revenues. Include the amount of the budget and methods you have used to ensure accurate and timely billing for services provided. Enter N / A, if none.

PERFORMANCE IMPROVEMENT / QUALITY ASSURANCE : Describe your performance improvement / quality assurance experience, including responsibility for monitoring, evaluating, and modifying programs, work of staff, and contracts for compliance and effectiveness. Enter N / A, if none.

Applicant Acknowledgement - Notification via email : As part of our efforts to increase efficiency and promote conservation of resources, Human Resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and / or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note : If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

Applicant Acknowledgement - Application Complete : Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.

Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and / or print these for your records. Please note : if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

Required Question