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Fraud Support Call Center Representative

Fraud Support Call Center Representative

VirtualVocationsFontana, California, United States
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A company is looking for a Fraud Support Call Center Representative.

Key Responsibilities

Responding to incoming phone calls regarding fraudulent or questionable debit, credit, or ATM activities

Assisting cardholders according to standard operating procedures and directing them to their financial institutions when necessary

Participating in team meetings and quality review sessions

Required Qualifications

Minimum of 1 year of customer service experience, either customer-facing or phone / chat support

Commitment to work an assigned schedule in a 24 / 7 contact center, including nights, weekends, and holidays

Reliable, high-speed internet service with specified minimum download and upload speeds

A quiet and confidential workspace with a backup location for outages

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Call Center Representative • Fontana, California, United States

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