Patient Scheduling Representative I

Patient Scheduling Representative I

Hourly Pay Range : $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position : Patient Scheduling Representative I

Location : Chicago, IL

Full Time

Hours : Monday-Friday 8am to 4 : 30pm

What You Will Do :

• Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
• Accurately, appropriately and efficiently schedules appointments for multiple offices.
• Follow specific department guidelines and protocols, ensuring service excellence at all times.
• Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
• Gathers complete and accurate patient type, demographic and billing information.
• Pre-registers patients in a timely and efficient manner.
• Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
• Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SCMG Biller when necessary.
• Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
• Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.

Allowable Access To Protected Health Information :

What You Will Need :

Internal And External Contact : Patients and patient family members, Physicians and Physicians Office Staff, Swedish Covenant Medical Group employees, Ancillary departments, Switchboard staff, Medical Records

Environment :

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel to classify.

Benefits (For full time or part time positions) : Premium pay for eligible employees, Career Pathways to Promote Professional Growth and Development, Various Medical, Dental, Pet and Vision options, Tuition Reimbursement, Free Parking, Wellness Program Savings Plan, Health Savings Account Options, Retirement Options with Company Match, Paid Time Off and Holiday Pay, Community Involvement Opportunities