Dispatcher

Overall Summary

Dealership Support Staff

Education

High School

Experience

1-3 years

Additional Information

About Us

At Werner Hyundai, we pride ourselves on delivering top-tier customer service and maintaining a high-performing, efficient service department. Our team thrives on communication, teamwork, and precision — ensuring every customer and technician experience runs smoothly from start to finish.

We’re currently seeking a Service Dispatcher to join our dynamic service team. This is a key position responsible for managing the flow of work through the shop, maximizing productivity, and ensuring our customers’ vehicles are serviced efficiently and accurately.

Key Responsibilities :

Assign repair orders to technicians based on skill level, efficiency, and availability

Monitor shop workflow to ensure repairs are completed in a timely manner

Communicate effectively with Service Advisors, Technicians, and Parts Department

Review repair orders for accuracy and completeness

Ensure all MPI and video inspection processes are completed properly

Track vehicle status and update advisors on progress or delays

Maintain a clean and organized dispatch area

Support shop leadership in meeting productivity, CSI, and efficiency goals

Qualifications :

Previous experience in automotive service dispatching or shop coordination preferred

Strong communication and organizational skills

Ability to multitask in a fast-paced environment

Knowledge of repair order flow, warranty processes, and technician time management

Familiarity with CDK or similar DMS software a plus

Positive attitude and team-player mindset

Schedule : Full-time, Monday–Friday with occasional Saturday rotation