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Database Technical Support Specialist
Database Technical Support SpecialistOmm IT Solutions • Woodlawn, MD, us
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Database Technical Support Specialist

Database Technical Support Specialist

Omm IT Solutions • Woodlawn, MD, us
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Please Note :

  • Its an 100% Onsite position
  • Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week.

Key Required Skills :

  • Experience in scripting to automate and streamline call center functions.
  • Proven ability to support and implement call center services effectively.
  • Familiarity with leading call center applications such as Amazon Connect and Genesys.

    • Position Description :

  • Responsible for providing technical and analytical support to several large contact center sites.
  • Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.
  • Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.
  • Identify research process improvements or develop new processes as needed
  • Software Integration and Utilization : Leveraging Verint's reporting capabilities and other business intelligence tools to maximize software integration and utilization.
  • SQL Database Management : Supporting SQL database operations for N8NN performance metrics reporting, ensuring accurate and efficient data handling.
  • BI Migration Efforts : Facilitating the transition to new technologies such as Quicksight, Tableau, and WebFOCUS, enhancing business intelligence capabilities.
  • All other duties as assigned or directed.

    • Requirements

    Skills Requirements :

    Basic Qualifications

  • 5 years of experience in database administration and transformation.
  • 3 years of experience as a reporting and visualization.
  • Must be able to obtain and maintain a Public Trust. Contract requirement.

    • Required Skills :

  • Data Analysis Expertise : Proficiency in data analysis, SQL development, and database administration.
  • ETL and Development Skills : Experience in ETL processes and development, ensuring seamless data integration and transformation.
  • Reporting and Visualization : Competence in reporting and visualization, particularly with tools like Tableau, to effectively communicate insights.
  • Data Modeling : Strong skills in data modeling to support strategic decision-making.

    • Desired Skills :

  • Strong organizational and project management skills : ability to work under tight deadlines and produce high quality deliverables.
  • Demonstrated excellence in research and writing ability.
  • Strong written and verbal communication, analytical and presentation skills; ability to engage clients and respond effectively to questions.
  • Self-starter, highly motivated individual who adapts to a dynamic work environment.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.
  • Prior Federal government experience.
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    Technical Support Specialist • Woodlawn, MD, us

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