Customer Service Account Specialist

Job Title :   Customer Account Specialist

Reports to : Customer Service Manager

FLSA Status : Hourly

Shift : Days

Department :   Customer Service

Prepared by :   Human Resources

Approved By :   Customer Service Manager

Date : 9 / 7 / 18

Qualifications :

• 5+ years of related work experience in customer service for a manufacturer
• Excellent oral / written communication skills, ability to multi-task and prioritize workload
• Strong PC skills

Responsibilities :

The ideal candidate will be self-motivated and take personal pride in their work. Excellent communication, customer service skills, and solid problem solving abilities will make the candidate successful. This position needs to be organized, detailed, and comfortable working on a computer throughout the day. The Customer Account Specialist is primarily responsible for directing and managing customer orders.

Essential Job Duties :

Non-Essential Job Duties :

GMP & PPE Required :

While on the production floor in the plant, you will be required to follow and help to enforce all GMP regulations in the plant. Anyone entering the production floor must follow the GMP rules in their employee handbook, which includes the required hairnets, beard nets, and earplugs. It is also required that all personnel wear safety glasses. Follows standard operating procedures including quality checks and procedures for all operations. Also follows HACCP and SQF requirements for food quality and safety.

Work Environment :

This position will work within an office environment.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting - Approximately 80% of the time.

Standing - Approximately 10% of the time.

Walking - Approximately 10% of the time.

Bending / stooping - Occasionally

Crouching - Occasionally

Pushing / Pulling - Occasionally

Lifting / Carrying up to 50 lbs. - Occasionally

Verbal communication - Frequently

Written communication - Frequently

Hearing normal conversation - Frequently