Administrative And Business Support Role
This role focuses on providing administrative and business support to achieve operational goals. It involves performing general administration duties such as producing documents, handling mail, preparing routine reports, and making travel arrangements. The role also supports daily business activities in a hands-on environment.
The position is responsible for supporting day-to-day secretarial, routine office, supply ordering, and other operational tasks in a single site. This includes planning, organizing, and directing staffing needs.
Minimum Qualifications :
- High School diploma or equivalent.
- One (1) year of experience in a healthcare including staffing and scheduling.
Preferred Qualifications :
Associate's or Bachelor's degree.Three (3) years of experience in a healthcare including staffing and scheduling.Medical transcription experience.Duties and Responsibilities :
Handles routine administrative duties for the Medical Office.Verifies insurance on every registration and educates patients on their insurance status.Completes prior insurance authorizations and pre-certifications for patient procedures.Communicates with patient regarding their financial responsibilities for the procedure and discuss any bad debt or collection history.Secures monies collected during shift and post collections to each patient account with precision.Schedules appointments for physician visits, diagnostic procedures, tests, and preventative visits in accordance with established guidelines.Sets up and maintains office records, patient and office files, periodically reviewing for accuracy and updating information.Obtains insurance billing information from patients and must keep abreast of policies of participating insurances.Acts as a receptionist by greeting and directing patients, visitors, and vendors. Maintains professional attitude and provides for a positive and welcoming environment.Receives all transcription, lab correspondence, and other documentation pertaining to patients and routes appropriately according to established policies and procedures of the office.Manages all patient existing tasks including, but not limited to, scheduling of follow-up appointments.Orders office supplies and maintain appropriate level of supplies. Assist in the care and maintenance of equipment.Registers patients in Practice Management System.Retrieves medical necessity documentation, ICD 10 codes, and CPT codes and submits them for insurance review.Communicates with patient, physician, and insurance company on all authorizations and their status.Determine costs of procedures via order entry or charge reference manual.Assess each patient on their financial status and insurance status and educate them about their options for coverage, financial assistance, or payment process.Collects payment due for each procedure or office visit and provide change and / or receipt to patient.Runs money journal at the end of shift and ensures balance between postings and collections.Turns in monies to assigned cashier accountant.Provides patient education regarding the guidelines of the office.Physical Requirements :
Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.May be exposed to dust and other typical office-like discomforts.Manual dexterity using fine hand manipulations for computer keyboard operation.Requires ability to see computer screen and read reports.Requires ability to hear instructions from physicians and other clinical or nursing staff.Skills & Abilities :
Computer literacy required including familiarity with word processing programs and electronic spreadsheets and facility in learning new applications.Excellent interpersonal and customer service skills including excellent interpersonal and telephone skills.High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies.Strong business skills, including understanding of health care expenses, billing, revenue, and reimbursement models and how they affect business plans.Ability to develop recommendations based on analysis and lead teams and drive to decisions.Excellent organizational skills required with attention to detail.Knowledge of medical terminology.Ability to work independently with a minimum of supervision in routine matters.Ability to prioritize work and be flexible with work assignments.Self-motivated.At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range : $18.81 - $23.51