Collection Analyst, Travelers Residual Markets

Collection Analyst for the Special Collections Unit (SCU)

As a Collection Analyst for the Special Collections Unit (SCU), you will assist in the management of uncollectible debt for Travelers Residual Markets. This will include an assignment of specific states and will require the ability to work in multiple systems in order to research or provide assistance to external partners. This position will include a level of mathematical competency. You will communicate with and provide support to the multiple collection agencies used to collect the outstanding debt. You will also oversee litigation processes, and collaborate with attorneys to influence decisions on litigation, mediation, settlement, and file closure.

Coordinate the collection of premium balances for Travelers Residual Markets for assigned states, which may sometimes include basic calculations for accuracy.

Assist the collection agencies by responding to requests for information.

Provide guidance and necessary documents to attorneys when suit is advised.

Manage court-related documentation and coordinate witnesses.

Engage in mediation, arbitration, and litigation of collection files.

Evaluate premium debts to determine the continuation of collection activities.

Update and monitor SCU work systems including CATS, PRDB and DBS.

Offer technical support to underwriting and correct transaction errors.

Track legal and attorney-related expenses.

Perform additional duties as needed.

Strong analytical and problem-solving skills.

Excellent communication and negotiation abilities.

Proficiency in legal and financial documentation.

Technological proficiency and basic knowledge in Microsoft Suite products.

Ability to manage multiple files and prioritize tasks effectively.

Experience in debt collection and / or litigation processes.

Detail-oriented with a focus on accuracy and compliance.

Core mathematical competency.

1 year of general business experience required.

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.