Bilingual (English-Vietnamese) Voter Outreach Lead Coordinator and Language Access Support Elections Clerk San Francisco Department of Elections (1403 Elections Clerk)

Bilingual English-Vietnamese Voter Outreach Lead Coordinator And Language Access Support Elections Clerk

The mission of the Department of Elections (Department) is to provide equitable access to voting and election-related services and to conduct free, fair, and functional elections for the City and County of San Francisco. Department staff work year-round to ensure that every eligible San Franciscan has easy access to safe, barrier-free registration and voting options. The Department also works continuously to improve its elections programs with the goal of making them ever more efficient and responsive to the needs of San Francisco voters. The Department strives to cultivate a workplace environment in which employees of all racial and ethnic backgrounds feel respected, valued, and supported in providing the fairest and most effective services possible to San Francisco residents. The Department is committed to maintaining an inclusive workplace and to providing the training and resources necessary for all employees to succeed in delivering equitable services to city residents.

The Language Access Ordinance (LAO) is a city law ensuring that San Francisco residents with limited English proficiency (LEP) have meaningful access to city services and programs. A recent amendment, adopted on June 11, 2024, lowered the threshold for certifying an LEP language population from 10,000 to 6,000 individuals, making Vietnamese highly likely to qualify for official LAO designation. Once certified, the Department of Elections would be required, beginning in 2026, to provide translated materials and services in Vietnamese, including telephonic interpretation, website text, written notices, and other official communications. To support this requirement, the Department is seeking a dedicated Bilingual English-Vietnamese Voter Outreach Lead Coordinator and Language Access Support Elections Clerk (1403 Elections Clerk).

The Bilingual English-Vietnamese Voter Outreach Lead Coordinator and Language Access Support Elections Clerk will have a strong work ethic and a high level of integrity, interacting well with community groups, outside agencies, and diverse populations, including residents experiencing homelessness, individuals involved with criminal justice, immigrants and new citizens. This person will also be able to present information in both Vietnamese and English in a clear and engaging manner to a variety of audiences and to draft professional written correspondence. The person in this position will have familiarity with San Francisco neighborhoods, and know how to use common computer programs such as the Microsoft Suite and Adobe Acrobat.

In addition to the responsibilities listed in the 1403 Elections Clerk Job Class, the person in this position will be responsible for the following tasks :

• Translate election-related materials, including ballots, voter guides, notices, website content, and outreach materials, into Standard Modern Vietnamese.
• Review and proofread Vietnamese content to ensure accuracy, clarity, correctness, and cultural appropriateness.
• Assist all voters including Vietnamese-speaking voters in understanding their voting rights and the electoral process.
• Provide in-person, telephone, and written assistance to voters including Vietnamese-speaking voters and registrants.
• Drive to, and conduct outreach to communities including within Vietnamese-speaking communities to promote voter education and participation.
• Make arrangements for and speak during media interviews and at community events to inform and educate voters, and increase voter participation among voters and potential registrants.
• Ensure compliance with accessibility standards for all voters including Vietnamese-speaking voters throughout the election cycle.
• Identify and establish relationships with new partner organizations and media serving San Francisco communities including vulnerable and hard-to-reach populations.
• Present outreach data and metrics clearly in written reports and visual presentations and analyze this data to evaluate effectiveness.
• Serve as a lead, develop, and conduct training sessions for seasonal outreach coordinators to ensure consistency, accuracy, and completeness of election information presented to the public.
• Provide general clerical support and assist with other duties and elections tasks as assigned.

Position Schedule, Requirements, and Work Location

This is an exempt position covered under Charter Section 18. For more information on the City and County of San Francisco benefit policies, refer to the Employee Handbook available at . Although most work is expected to be completed during normal workday hours, 8 a.m.-5 p.m., Monday through Friday, the person in this position must be available to work overtime both during the week and on weekends as necessary. Overtime hours will be paid at 1.5 the hourly rate. This position requires a valid California Driver's License to be able to drive to various outreach events. The person in this position must be proficient in English and Vietnamese, able to move and lift up to 40 pounds of outreach supplies and equipment.

Position Salary : $34.4375 to $41.8625 hourly $71,630 to $87,074 annually

Minimum Qualifications

Two (2) years (equivalent of 4000 hours) of verifiable clerical experience including preparing and maintaining a variety of records and documents, public contact and gathering information. Substitution : Completion of a clerical training program (240 hours) or the equivalent of 15 units of coursework from an accredited college or university may substitute for up to 6 months of clerical experience.

Desired Qualifications

These qualifications highlight skills and experiences that would help a candidate excel in the role :

Bilingual Requirement : This position requires bilingual skills in English and Vietnamese.

How to Apply

When completing your application on SmartRecruiters, you must :

Additional Information Regarding Employment with the City and County of San Francisco :

All your information will be kept confidential according to EEO guidelines. The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV / AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.