Hospitality Training Manager (Learning & Development Manager)

Hospitality Operations Training Manager

We are seeking a Hospitality Operations Training Manager to build and scale Kasa's learning and development programs that equip our on-site teams and managers to deliver operational excellence. This role sits at the intersection of training design, program management, and measurementensuring that every new product launch, operational update, and brand standard is translated into clear, effective learning pathways.

The Training Manager will act as both a program builder and execution partner : developing scalable training systems, embedding accountability mechanisms, and continuously improving training based on data and feedback. Modeled after best-in-class practices at leading technology and operations companies, this role ensures Kasa's training function is proactive, metrics-driven, and strategically aligned with our business goals.

At Kasa, one of our core values is being a Hall of Fame Host : delivering exceptional experiences and empowering our teams with the knowledge, confidence, and tools they need to thrive.

Responsibilities

Training Design & Content Development

• Develop centralized training programs and assets (e-learning modules, playbooks, video content, quick reference guides, simulations, SOPs) to support both onboarding and ongoing development.
• Translate product rollouts and operational initiatives into structured training campaigns with clear timelines, ownership, and reinforcement strategies.
• Build scalable, tech-enabled training content that can be added to our LMS platforms and internal knowledge bases to ensure consistent training across teams and geographies.

Program Management & Delivery

Measurement & Continuous Improvement

Stakeholder Enablement & Reinforcement

Qualifications

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