Customer Service

Job Description

Job Description

Client Experience Lead - Customer Service

In this direct hire (permanent) role, you’ll be the primary point of contact for our clients, ensuring seamless communication and support throughout their journey. You’ll manage scheduling, assist with transactions, and work closely with internal teams to keep everything running smoothly. This role also includes leadership opportunities to guide and support junior team members.

Key Responsibilities :

Provide responsive and friendly assistance to clients via phone, email, and face-to-face interactions

Coordinate appointments and maintain accurate client records in our CRM platform

Address client issues with professionalism and follow up to ensure satisfaction

Assist with order entry, payment processing, and status updates

Partner with internal departments to ensure timely project execution

Offer guidance and support to junior staff, fostering a collaborative environment

What You Bring :

Associate’s degree or equivalent hands-on customer service experience

Minimum of 2 years in a client-facing or customer support role

Construction, HVAC, Plumbing, Electrical or similar industry experience required

Excellent verbal and written communication skills

Comfortable using Microsoft Office tools in a fast-paced environment

Perks & Benefits :

Comprehensive medical, dental, vision, and life insurance coverage

Retirement plan with company match

Generous paid time off including vacation, sick days, and holidays

Pay Details : $21.00 to $25.00 per hour

Search managed by : Kelly Martin

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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