Financial Solutions Advisor

Financial Solutions Advisor

The Office of Financial Solutions at the University of Maryland Global Campus (UMGC) seeks a Financial Solutions Advisor. Within the Office of Financial Solutions, the Financial Solutions Advisor (FSA) actively partners with learners and develops long term funding plans for their education, helping to remove financial obstacles to academic success. Leveraging in-depth knowledge of federal student aid, military benefits, employer benefits and self-pay options, the FSA consultatively reviews all funding options available based on a learner's unique circumstance. With a goal of increasing access and affordability, the FSA also surfaces financial literacy resources and approaches solutions aimed at providing learners with an educational investment aligned with their goals. The Financial Solutions department is a high energy, fast-paced environment that relies heavily on data and technology to provide a superior learner experience. While interacting with learners and taking steps to find solutions, the FSA will regularly partner with colleagues in the Admissions, Success Coach, Financial Aid and Student Accounts departments. The FSA engages with learners in a variety of communication channels including email, SMS (text messaging), live chat, inbound calls, and outbound calls. A successful FSA is enthusiastic to financially guide learners from the earliest stages of admission through graduation. A skilled FSA employs a curiosity-based mindset to build rapport with learners and explores solutions to move learners forward in their educational journey.

When partnering with financial aid applicants and users, accountabilities include :

• A thorough understanding of eligibility requirements and available grant and loan types available through the Title IV program
• An in-depth navigational understanding of the Free Application for Federal Student Aid (FAFSA)
• Partnership with learners through each step of the application process, including the provision of documentation needed to satisfy verification and C-flag requirements
• Awareness of scholarship opportunities that require FAFSA completion
• Access and use information within FAA Access to CPS and NSLDS (National Student Loan Data System)
• Conveyance of important dates and deadlines related to disbursement of aid, balance due dates and UMGC's disenrollment policy
• Actively partner with learners through decisions related to changes in enrollment that may impact financial aid eligibility
• Guide learner understanding of the R2T4 process and implications to balances owed as a result
• Partner with Success Coaches on future course scheduling as related to program applicability of courses and Satisfactory Academic Progress (SAP)
• Maintain competency and professional currency of Title IV regulations and UMGC scholarship opportunities

When partnering with learners using military benefits, accountabilities include :

When partnering with learners leveraging self-pay and employer benefits options, accountabilities include :

General responsibilities include :

Requirement for 100% remote role :

Required Education and Experience :

Preferred Education and Experience :

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations : The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants / candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.

Benefits Package Highlights :