Billing Analyst

Job Summary :

The Billing Analyst is responsible for billing operations, analysis and customer service for large accounts. The Analyst will liaise with utilities, customers internal and external to resolve routine and complex billing questions and requests to ensure on time accurate billing.

Essential Job Functions & Tasks :

• Verify accuracy of billing data, review and analyze individual accounts making independent decisions regarding billing activities.
• Serve as the primary contact for large account billing management internally and externally through proactive communication with Sales and Customers, and reviewing all large account billings.
• Identify billing discrepancies and determine root cause of the issue. Recognize problem accounts and independently take the necessary steps to resolve issues and revise errors.
• Create manual invoices at a detailed customer level ensuring data integrity.
• Review, analyze and resolve unbilled cycles.
• Communicate and maintain relationships with utilities to troubleshoot issues and verify data. Work with IT to improve system-driven automation.
• Responsible for accurately updating and generating reports, analyze and draw appropriate conclusions. Comprehend and interpret EDI.
• Ensure SOX Compliance and participate in monthly close process.
• Work closely with the Pricing team to fully understand pricing components, ensure billing processes are aligned and stay abreast of any market driven or Utility changes that affect billing determinants. Ensure high degree of customer service for both internal and external customers.
• Ensure processes and training materials are documented and regularly maintained.

Basic Qualifications :

Knowledge & Skill Requirements :

Additional Requirements :

Must Have :