Customer Relations Spec I

Summary

Join our Team

We are looking for a compassionate, caring and dedicated Customer Relations Specialist to join our team and help us continue our tradition of excellence.

Benefits

We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer :

• Level 4 children’s enrichment centers
• Tuition reimbursement
• Career advancement opportunities
• Payactive - Work Today, Get Paid Tomorrow
• Full Time Remote Work, Can Opt to Work In Office, or do a Hybrid Schedule of Both
• One on One Training
• Flexible Hours and Scheduling for Work Life Balance
• Opportunities to Earn a Monthly Incentive
• Opportunities for Growth and Advancement

As a Customer Relations Specialist , you will play a critical role in continuing the healing mission of Deaconess.

Telecommuting

This job allows part-time telecommuting / hybrid remote work, but will be required to be onsite for training and periodically for meetings. Must be able to travel to Evansville, IN.

Job Overview

This position is responsible for providing outstanding customer service to HRS client patients regarding their outstanding patient due balances. They will work with patients, insurance companies, physicians, office staff, hospital staff, and billing staff to resolve patient inquiries via telephone, correspondence, or electronic mail. They are responsible for making sure that the system is updated appropriately for accurate and timely billing. They are responsible for handling all patient inquiries professionally and timely.

Education and Experience

Completion of High School or GED is required. Two to four years’ experience in a physician’s office, hospital registration, collection agency, hospital or professional billing or training at an educational institution that includes medical billing.