Resident Services Coordinator

Job Description

Job Description

Description :

Job Title : Resident Services Coordinator

Department : Property Management

Reports To : Property Manager and Regional Manager

Location : TBD

FLSA Status : Non-Exempt / Hourly

Position Summary :

Celtic Property Management is seeking a dedicated and resourceful Resident Services Coordinator (RSC) to support residents and strengthen our communities. This position plays a critical role in helping residents maintain housing stability, promoting wellness, and building positive connections within the property. The RSC acts as a liaison between residents, onsite management, and local service providers. This role also supports operational goals through regular home inspections and the marketing of available units.

Key Responsibilities

• Establish and maintain relationships with residents to assess needs and connect them to appropriate community resources.
• Coordinate on-site resident programs including health screenings, employment workshops, financial literacy sessions, and seasonal events.
• Maintain and regularly update a resource directory of local support agencies (e.g., food banks, healthcare, transportation).
• Assist residents in crisis situations by providing referrals, follow-up, and advocacy when needed.
• Collaborate with property management to resolve resident concerns and support a safe, respectful living environment.
• Maintain accurate, confidential documentation of all resident interactions and referrals in accordance with privacy and funding requirements.
• Conduct routine unit inspections daily, ensuring each unit is inspected at least once per quarter.
• Photograph vacant units using a 360-degree camera for virtual marketing tours.
• Assist with the preparation of compliance and funding reports, as needed.
• Promote community engagement through resident newsletters, bulletin boards, flyers, and resident meetings.

Qualifications

Physical Requirements

Compensation & Benefits :

Work Schedule :

Full-time; Monday – Friday, with occasional evenings / weekends as needed

Requirements :