Property Claims Specialist

Property Claims Specialist

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. We're seeking a reliable and customer-focused team member to manage delayed and damaged luggage claims in Anchorage, AK. This role involves processing claims, providing timely follow-up, coordinating with ship staff, vendors, and internal teams, and preparing luggage for shipment. Strong collaboration across divisions is essential to ensure efficient luggage operations and deliver a positive guest experience.

Responsibilities

• Responsible for processing delayed and damaged luggage / property claims filed in Anchorage, AK.
• Provide customer service to follow up on all claims filed and search for lost claims.
• Present claim procedures to guests as needed.
• Communicate regularly with other divisions regarding delayed and / or missing luggage / personal property.
• Creates, maintains and prepares reports for local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
• Prepares luggage for shipment.
• Responsible for communicating with ship staff and 3rd party vendors regarding the shipping of luggage.
• Assist in general luggage operations at various locations within Anchorage.
• Assist guests and employees with general questions and inquiries.

Requirements

Benefits

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America / Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memorieswhether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment.

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