Senior Director Clinic Operations

About Us

We are a rapidly growing, patient-centered specialty healthcare organization committed to delivering the most personalized, comforting, and exceptional patient experiences ever achieved in healthcare. With four specialty clinics in California—San Francisco, Sacramento, and two in the Los Angeles area—we are seeking a seasoned operational leader who embodies a service-first mindset and a passion for elevating every aspect of the patient journey.

Position Summary

The Senior Director of Clinic Operations oversees all in-clinic operational functions across our four California clinics, serving as the organizational leader for approximately 15 in-clinic support staff. While this role is remote, it requires significant on-site presence—up to 50% travel, and possibly more during the first year—to ensure deep familiarity with local operations and effective hands-on management.

This leader will embody “management by example,” driving a culture in which every patient feels like the only patient we serve. The Senior Director will ensure flawless daily operations, uphold the highest service standards, and lead teams in delivering a truly concierge-level healthcare experience.

Key Responsibilities

Operational Leadership & Oversight

• Lead and manage in-clinic operations for four specialty clinics in San Francisco, Sacramento, and Los Angeles.
• Serve as the organizational manager for approximately 15 clinic support staff (excluding billable providers).
• Ensure timely and secure opening / closing procedures, start- and end-of-day workflows, and full staffing coverage for patient arrivals, departures, check-in / out, and clinical flow.

Patient Experience & Hospitality Excellence

Team Management & Culture Building

Cross-Functional Collaboration

Compliance, Privacy & Regulatory Excellence

Requirements

Benefits