Field Service Technician – 3rd Shift (7 : 00 PM – 3 : 30 AM)

🌟 Be a Part of Something Bigger! 🌟 At Luminator Technology Group , we believe we are Better Together .

We always put the Customer First , focus on achieving Results , strive to Be the Best , and foster a culture of Respect & Trust .

We are on a mission to innovate and revolutionize global transportation technology.

Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide.

Luminator is seeking a skilled Field Service Technician to join our team.

In this role, you will be responsible for installing, maintaining, and troubleshooting Luminator’s advanced hardware and software systems on public transit vehicles.

Your expertise will ensure optimal system performance, reliability, and customer satisfaction.

As a frontline representative of Luminator, you will build strong relationships with customers while collaborating closely with internal teams to deliver service excellence.

This position plays a critical role in enhancing customer experience, driving retention, and contributing to overall profitability .

Hourly Pay Range :

• $29.36 – $37.22, based on experience What You’ll Do : Maintain Luminator’s hardware and software and handle customer questions about the state of the system on various public transit vehicles.
• Sustain proficiency in all products and services that the company offers.
• This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.
• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility.
• Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.
• Communicate effectively with plant operators, plant management, third party vendors and other Luminator personnel in support of service operations.

Troubleshoot and repair equipment applying technical knowledge and experience to resolve problems.

This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Position Requirements :

Military experience in electronics programs may be considered equivalent Computer Skills :

Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.