Senior Manager, Internal Service Delivery

Senior Manager Of Internal Service Delivery

Schellman is a top 50 CPA firm and a leading provider of attestation and compliance services. Our professional services focus on security and privacy audits, assessments, and certifications. Schellman has become one of the largest cybersecurity assessment firms in the United States without providing any traditional accounting services. We are an accredited multi-framework ISO Certification Body for security, privacy, business continuity, and quality; a globally licensed PCI Qualified Security Assessor and a top provider to clients serving the federal DoD space as a leading FedRAMP 3PAO and the first assessment firm authorized as a CMMC C3PAO. Our specialty and expertise remain in providing best in class Cybersecurity and IT Audits and Attestations. Our culture, approach with clients, and dedication to our values has led us to consistently be a Great Places to Work certified company and rated as a Best Firms to Work For by Accounting Today and a Glassdoor Best Places to Work. We deeply appreciate our employees, as shown by our first core value People Come First. This is demonstrated in our culture, benefits, and how we handle business. Come see what makes Schellman special!

Job Summary

The Senior Manager of Internal Service Delivery will be responsible for ensuring the efficient and effective functioning of all operational processes, optimizing productivity, and improving overall business performance. This role will also oversee the Enterprise PMO team within Internal Service Delivery. This role requires leadership skills, exceptional problem-solving abilities, capability to multi-task in a fast-paced environment, highly organized, and a keen eye for detail. The Senior Manager of Internal Service Delivery reports to the Chief Operating Officer and will assist in the day-to-day of the firm's internal service delivery operations and firm operations as directed.

Essential Functions

Assist in carrying out strategic plans to enhance operational efficiency, reduce costs, and improve overall business performance.

Review, analyze, and evaluate business procedures for efficiency and implement improvements.

Oversee the enterprise projects and team members to ensure that a structured process is followed, projects are executed timely with the correct documentation, and meet the success goals and established budget.

Identify operational risks, develop mitigation strategies, and implement appropriate control measures to minimize disruptions and ensure compliance with regulations.

Lead coordination and integration of efforts among operations to produce smoother workflow and more cost-effective business processes. Collaborate with department heads and teams to redesign and streamline processes, driving operational excellence and enhancing overall productivity.

Maintains or implements policies and procedures that will improve day-to-day operations.

Collect and analyze operational data to identify trends, make data-driven decisions, and drive continuous improvement initiatives.

Prepare regular reports on operational performance, highlighting key metrics, achievements, and areas for improvement, and present findings to senior management.

Drive a culture of process collaboration, communication, and excellence throughout the organization.

Assist in project management of M&A due diligence efforts and integration efforts, working closely with the Corporate Development team, as needed.

Knowledge, Skills, and Abilities

Ability to adapt to changing business needs, work in a fast-paced environment, and handle ambiguity.

Ability to analyze complex data, identify trends, and develop effective strategies for improvement.

Excellent problem-solving skills with the ability to think creatively and make sound decisions under pressure.

Exceptional verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and present information to stakeholders.

Keen attention to detail to ensure accuracy and quality in all operational processes.

Strong organizational and multitasking abilities to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.

Proficient in using relevant software and tools for data analysis, project management, and process optimization.

Thorough understanding of practices, theories, and policies involved in a professional services firm.

Exceptional leadership and interpersonal skills, with a demonstrated ability to lead and inspire cross-functional teams, collaborate with stakeholders, and drive organizational change.

Ability to plan, lead and execute on initiatives with a hands-on approach.

Ability to organize and stay on track with the priority of assigned work based on predetermined service levels and expectation.

Education, Work Experience, and Certifications

Bachelor's degree in accounting, finance, or other relevant subject area directly related to the duties and responsibilities specified.

Minimum of 7 years of related experience in operation.

Schellman is an equal opportunity employer (EOE) and strongly supports diversity in the workplace; therefore, providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. Schellman uses E-Verify in our hiring process.

At Schellman, we strive to provide a flexible and balanced environment and therefore offer the opportunity to work remotely, unless otherwise stated in the job requirements. Connecting, collaborating and continuous education are also highly valued and therefore we require some travel annually for our Internal Service Delivery roles, which can include in-person training, team meet-ups, and strategy meetings. Service Delivery team members will also be required to travel based on business and client needs.