Service Dispatcher

WHO WE ARE :

We are an innovative EV charging manufacturer dedicated to delivering reliable, modular, and customer-focused charging solutions that support the transition to clean transportation. Our chargers are designed for serviceability, reliability, and customization, supported by a customer-centric team committed to operational excellence. We strive to provide best-in-class service through efficient coordination, proactive communication, and exceptional customer care.

JOB SUMMARY :

The Service Dispatcher plays a vital role in coordinating and executing field service operations. This position manages scheduling, tracking, and support for service activities across our nationwide EV charger network. You will work closely with field technicians, customers, and service partners to ensure timely response to service needs, accurate reporting, and seamless communication across departments. The role also includes data tracking, invoicing support, and special project coordination to maintain operational efficiency and customer satisfaction.

ESSENTIAL FUNCTIONS :

• Coordinate and schedule field service activities to ensure timely response and efficient resource use.
• Manage daily and weekly schedules for field teams to support on-time completion of service work.
• Monitor open service tickets and follow up to ensure prompt resolution and proper documentation.
• Maintain accurate records in CRM or dispatch systems for tracking, analysis, and reporting.
• Compile performance data and metrics on response times, field activities, and service outcomes.
• Verify and process invoices, ensuring accuracy of labor hours, parts, and materials.
• Communicate clearly and courteously with customers regarding scheduling, updates, and service completion.
• Collaborate with Technical Support and Engineering teams on escalated or recurring issues.
• Support special projects, including process improvements, service analytics, and reporting initiatives.
• Perform other duties as needed to assist the Service Operations team.

EDUCATION AND EXPERIENCE :

COMPETENCIES :

PHYSICAL REQUIREMENTS :

AAP / EEO STATEMENT :

Chargetronix is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.