Member Relations Coordinator

Member Relations Coordinator

The Boulder Chamber, Boulder Valley's flagship business association, has been building community through business for more than 120 years. The Chamber's economic vitality, advocacy, and member services support programs that help our 1,300+ member businesses thrive. You would be working alongside the Boulder Chamber's team that lives out our values and leads the Chamber's ambitious goals that include enhancing the Economic Vitality of Boulder and continuing efforts to make Boulder the best place to live and work.

The Boulder Chamber is hiring a detail-oriented, systems-savvy coordinator to elevate our member engagement and operational performance. This role drives the integrity of our CRM, ensures timely and accurate billing communications, and transforms member data into actionable insights that inform strategy and deepen relationships. As a key contributor to the Member Relations team, you'll help ensure every member seesand feelsthe value of their investment. Your work will directly support retention, satisfaction, and the Chamber's mission to build a strong community by supporting local for-profit and non-profit businesses, advocating for a strong business environment, and sustaining economic vitality.

Responsibilities

Billing and Member Outreach

• Process membership billing, renewals, and payment tracking with precision.
• Conduct outreach to members with past-due accounts, ensuring respectful and solution-oriented communication.
• Respond to member record update requests and troubleshoot issues with our CRM

Heavy Data Entry and Record Maintenance

Reporting & Analytics

Technology & Engagement Solutions

Education

Bachelor's degree or equivalent combination of training, education, or relevant professional / volunteer experience.

Experience

2+ years of experience in membership support, billing, customer service, data entry and / or analysis preferred but not required.

Skills and Abilities

Detail Oriented - Meticulous attention to detail with a high tolerance for repetitive data tasks.

Analytical Thinking - Excellent ability to spot patterns, areas of opportunity and inconsistencies.

Technologically Proficient Excels at navigating CRM databases, spreadsheets and reporting dashboards.

Time Management Navigate high-volume workflows with precision, balancing urgency and accuracy under tight timelines.

Customer Service Delivers high-quality support to internal teams and external members with clarity, empathy, and professionalism.

Communication Delivers clear, concise communication in both written and verbal formats.

Independent Operate autonomously while staying closely aligned with team objectives and the Chamber's civic purpose.

Data Privacy - Maintains data integrity while safeguarding confidential information across systems and workflows.

Collaborates effectively with others and actively supports the Boulder Chamber's priorities around diversity, equity, inclusion, and belonging

Demonstrates strong interpersonal, customer service, and communication skills.

Works well independently and as part of a collaborative team.

Bilingual / bicultural applicants strongly encouraged. Fluency in additional languages is a plus.

Must be comfortable using technology and learning new systems.

Proficient in Microsoft office products.

Experience in Airtable preferred.

Proficient or willing to become proficient in various database, contact management, event management, customer support and content management software and systems used by the Boulder Chamber.

Works efficiently and effectively, with adaptability in a fast-paced environment.

Strong organizational and prioritization skills.

Takes ownership of work and follows through on commitments.

Strong Attention to detail and commitment to quality.

Motivated by impact and shared success.

Working Conditions

Position requires professionalism in appearance and actions. Hybrid Schedule is in the office at a minimum of 3 days a week.

Typical Physical Demands

Operate normal business office equipment. Must be able to travel efficiently to off-site meeting locations throughout the Boulder area. Must be able to lift up to 50 pounds.

Compensation

$45k-$55K

Benefits

Strong employer subsidized Medical, Dental and Vision insurance, LTD, STD, PFMLA, generous paid vacation, holidays & Other, 401K matching, Transportation benefits (EcoPass, BCycle membership), Technology Reimbursement, and more