Talent.com
Client Service Coordinator

Client Service Coordinator

Banfield Pet HospitalSugar Land, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

The Five Principles

  • Quality The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency We use resources to the full, waste nothing and do only what we can do best.
  • Freedom We need freedom to shape our future; we need profit to remain free.

    • Hiring Qualifications / Competencies

  • Leadership
  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening Functional
  • Preventative Care And OWPs
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management

    • Capabilities And Experience (Can Do)

  • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
  • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  • Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

    • Attitudes (Will Do)

  • Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
  • Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
  • Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  • Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
  • Independence Able and willing to perform tasks and duties without supervision.
  • Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
    • serp_jobs.job_alerts.create_a_job

    Client Service Coordinator • Sugar Land, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Client Coordinator

    Client Coordinator

    VirtualVocationsPark Row, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Coordinator to manage client inquiries and data processing tasks in a fully remote setting. Key Responsibilities Responds promptly to inquiries from clients and r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Account Services Coordinator

    Patient Account Services Coordinator

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an Inbound Patient Account Services Coordinator (Remote).Key Responsibilities Develop a deep understanding of specialty processes and their impact on patient billing and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Care Coordinator

    Client Care Coordinator

    Angels of Care Pediatric Home HealthHouston, TX, US
    serp_jobs.job_card.full_time
    As a Client Care Coordinator, you'll be a key connection point between families and care teams, helping ensure a smooth, supportive experience for both clients and clinicians.This position is ideal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Service Coordinator (CONTRACT)

    Customer Service Coordinator (CONTRACT)

    NOVHouston, TX, US
    serp_jobs.job_card.full_time
    The content provided focuses on the main job post, stripped of any extraneous metadata, navigation links, and formatting elements. The job title and description are presented in a clean, readable fo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Closing Coordinator

    Closing Coordinator

    VirtualVocationsPark Row, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Closing Coordinator who will facilitate the loan closing process in a fast-paced, team-centered environment. Key Responsibilities Coordinate all aspects of finalizing th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Registration Coordinator

    Client Registration Coordinator

    VirtualVocationsSugar Land, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Registration Coordinator.Key Responsibilities Serve as the initial service ambassador to referral sources, patients, and caregivers, ensuring high-quality servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Success Coordinator

    Client Success Coordinator

    VirtualVocationsSugar Land, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Success Coordinator to enhance client satisfaction and retention.Key Responsibilities Proactively interact with clients to align marketing strategies with their ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Coordinator

    Service Coordinator

    VirtualVocationsSpring, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Coordinator Specialist.Key Responsibilities : Evaluate and resolve claimant concerns regarding appointments and service quality Coordinate transportation servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Virtual Client Care Coordinator

    Virtual Client Care Coordinator

    American Income Life AOHouston, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    APPLICANT MUST RESIDE IN THE U.TO BE CONSIDERED FOR THIS POSITION, ALL OTHER APPLICANTS WILL BE IMMEDIATELY DISQUALIFIED • Are you ready to join the forefront of AO’s unparalleled growth in th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Coordinator, Transfer Services

    Coordinator, Transfer Services

    Houston Community CollegeHouston, TX, US
    serp_jobs.job_card.temporary
    Assist students with the transfer process to 4-year educational institutions by providing leadership and coordination of transfer fairs, university campus visits to HCC sites and related programmin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Coordinator

    Service Coordinator

    Welker, IncSugar Land, TX, US
    serp_jobs.job_card.full_time
    Salary : $17-$24 per hour depending on experience.A family-owned company in Sugar Land, Texas, Welker designs and manufactures innovative solutions for the oil and gas industry and beyond.With 70+ y...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Services Coordinator - Sales Focus

    Client Services Coordinator - Sales Focus

    Your Legacy Legal CareHouston, TX, US
    serp_jobs.job_card.full_time
    Do you thrive in conversations that matter? Are you energized by helping people navigate complex decisions with clarity and confidence? At Your Legacy Legal Care, we believe estate planning is more...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Coordinator

    Client Coordinator

    Maxim Health SystemsSpring, TX, US
    serp_jobs.job_card.full_time
    Maxim Healthcare is hiring for a Client Coordinator to work with clients, patients and active caregivers to identify open shifts, availability, and coordinate schedules. Competitive pay & weekly pay...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Client Relations Coordinator

    Remote Client Relations Coordinator

    TradeJobsWorkforce77292 Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    TIB Coordinator

    TIB Coordinator

    VirtualVocationsHouston, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a TIB Coordinator (remote).Key Responsibilities Initial phone contact with applicants for Truck in the Box Collecting confidential information and providing necessary pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Service Coordinator

    Customer Service Coordinator

    EDSI SolutionsRosenberg, TX, US
    serp_jobs.job_card.full_time
    The Customer Service Coordinator serves as the first point of contact for jobseekers, providing high-quality customer service through phone, email, and in-person interactions.This position will ass...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Service Coordinator

    Service Coordinator

    Tadco Roofing & WaterproofingHouston, TX, US
    serp_jobs.job_card.full_time
    TADCO Roofing and Waterproofing is a premier commercial roofing specialist dedicated to delivering exceptional roofing solutions from conception to completion. With locations in Houston and the Rio ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    TechEdge Service Coordinator

    TechEdge Service Coordinator

    Patterson CompaniesHouston, TX, US
    serp_jobs.job_card.full_time
    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advanci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30