The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Compensation :
$14 - $16 hourly
Responsibilities :
Manage guest check-ins and check-outs appropriately
Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
Qualifications :
Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
Availability to work flexible schedules, including weekends and holidays.
Strong customer service skills with a guest-focused approach.
Physical ability to stand, walk, and lift up to 25 pounds as needed.
About Company
Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.
Front Desk Agent • Rio Rancho, NM, US