Community Relations Representative ($24.38 - $30.29)

Position Summary :

Assists the Community Manager and Assistant Manager with on-site operations of a single community, multiple communities, or neighborhood (“operating unit”). Serves as the first point of contact for resident interactions on-site. Assists with all inquiries including resident requests, move-in / outs, transfers, renewals, evictions and other resident-related items. Community Relations Representatives responsible for multiple communities will handle an increased level of complexity with individual and consolidated operations of varying locations and product types.

Skills required for Customer Relations Representatives include but are not limited to : time-management, effective verbal and written communication, and organization.

Job Duties :

• Creates a well-organized, customer service-focused culture for residents, prospects, vendors, and employees; ensures that resident and corporate requests and concerns are promptly responded to and resolved; takes a proactive approach for all key customer touch points.
• Assists in the training, onboarding, and development of new team members. Contributes to a culture of excellence, good time management practices, and continuous learning. Embraces and promotes new technology; finds efficiencies by maximizing its utilization.
• Positively contributes to the financial performance of the operating unit.
• Supports the team to meet key metrics for the operating unit. Monitors and communicates key Notice to Vacate findings and follow up on customer satisfaction surveys and social media posts as needed.
• Assists with daily operations of the operating unit’s resident services office which may include sales, processing move-in / outs, transfers, renewals, Final Account Statements, lease agreements, delinquency, and applications as needed and in accordance with Company policies and procedures.
• Timely and appropriately documents and communicates important operating unit information to management, and resident concerns, requests, and resolutions into appropriate software systems.
• Walks all communities in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times.
• Other duties as assigned.

Variances in responsibilities may exist by operating unit.

Minimum Qualifications / Other Expectations :

Compensation :

Pay Range : $24.38 - $30.29

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.