Dispatcher

Dispatcher Position

The Dispatcher Position is responsible for providing direction to and maintaining two-way communications with all operators while monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance. Essential functions include :

Assign stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and / or emergency situations.

Maintain attendance log for operators and other appropriate staff.

Assign vehicles giving consideration to preventive maintenance schedules and capacity needs.

Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary.

Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.

Maintain professional demeanor and appearance.

Handle multiple tasks accurately and effectively in a fast-paced environment.

Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff.

Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.

Have the ability to work in compliance with Metro's safety and security policies.

Perform other duties as assigned.

Position Qualifications :

Competency Statement(s) :

• Communications : Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
• Customer Focus : Excellent problem-solving skills and a desire to exceed customer expectations.
• Employee Development : Competent in assessing employee skills : coaches, delegates, and supports employee development. Provides constructive feedback.
• Leadership : Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
• Professional Integrity : Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
• Proficiency : Able to multi-task, excellent computer skills, accuracy and attention to detail.
• Strong customer service skills

Education : High School Graduate or General Education Degree (GED)

Experience : Previous data entry, dispatch, customer service, supervisory and / or operating experience desired but not required

Skills & Abilities :

Work Environment : Communications Center / Office Environment

Physical Demands : Physical Abilities :

N (Not Applicable) Activity is not applicable to this occu