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Developer

Developer

Tata Consultancy ServicesRaleigh, NC, United States
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ServiceNow Developer

Must Have Technical / Functional Skills

  • 6 to 12 years of experience with ServiceNow, including implementation, customization, and administration.
  • 5+ years of very strong experience in building / customizing ServiceNow flows and integrations.
  • Proven experience leading successful ServiceNow projects, with a focus on custom applications / scoped applications (like HRSD) / ITSM etc.
  • Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)
  • Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, SecOps etc.)
  • Expertise in web development (HTML, CSS, JavaScript)
  • Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
  • Experience with JavaScript / GLIDE and HTML5
  • Expertise with REST / SOAP APIs to integrate ServiceNow with other IT systems
  • Strong communication and collaboration skills, including the ability to collaborate and to gather requirements from internal and external stakeholders
  • Strong analysis, problem-solving, and decision-making skills
  • Experience with Agile development methodologies

Roles & Responsibilities

  • Requirement Analysis : Analyzing business requirements and translating them into technical solutions within the ServiceNow platform.
  • Platform Development : Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows / Flows.
  • Integration Development : Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods.
  • Customization and Configuration : Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization.
  • ServiceNow Administration : Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning.
  • Platform Upgrades and Patching : Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations.
  • Problem Resolution : Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration.
  • Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
  • Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.
  • Implement workflows, business rules, and automation to streamline processes and improve user experience.
  • Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
  • Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
  • Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
  • Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
  • Provide training and support to end users and junior team members as needed.

    • Salary Range- $90,000-$110,000 a year

    #LI-CO1 #LI-SN1

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    Developer • Raleigh, NC, United States

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