Web Design Onboarding Coordinator

About the Role Treatspace, Inc. is seeking a customer-focused and design-savvy Onboarding Coordinator to join our PracticeBeat.com product line team.

You will be the primary guide for new customers as they launch with PracticeBeat, combining project management with hands-on website implementation support.

Your mission is to work with our implementation team to ensure each customer’s site is beautifully designed, fully functional, and ready for long-term success before transitioning them to our Customer Success team.  This role is ideal for someone who has worked in a digital agency or marketing services environment, understands customer expectations for polished web projects, and enjoys collaborating with both technical and creative teams.

Key Responsibilities Website Onboarding & Launch – Lead customers through the full onboarding process, from initial welcome to a live, professional PracticeBeat site.

Training & Enablement – Conduct live and recorded training sessions, share best practices on using the PracticeBeat platform which includes appointment requests, reputation management, website editor, and more.  Project Management – Track onboarding milestones, manage timelines, and set clear expectations with customers and internal teams (SEO, content, design, and product) to keep projects on schedule and aligned with client goals.

Customer Advocacy – Serve as a trusted advisor, anticipating challenges and providing proactive solutions for a smooth site launch.

Web Design Implementation – Assist customers with configuring and styling their PracticeBeat website.

Make light HTML / CSS edits or coordinate with other PracticeBeat team members to achieve the desired look and feel.

Handoff to Customer Success – Confirm each customer is fully onboarded, their website is live and optimized, and provide a seamless transition to the Customer Success team for ongoing support.

Process Improvement – Gather customer feedback to continuously refine our implementation and onboarding processes.

Qualifications Experience :

• 1–3+ years experience with web projects, digital project management, or client implementation—agency or SaaS environment preferred.

Technical Skills :

Design Sense :

Communication :

Organization :

Collaboration :

Customer-First Attitude :