Senior Automation / AI Engineer

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers-and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary :

The Senior Automation & AI Engineer is responsible for building scalable enterprise solutions using Microsoft Power Platform, designing copilots with Copilot Studio, and integrating with Azure AI Services to enhance business outcomes. You'll collaborate with product owners and stakeholders to translate requirements into working solutions while applying modern engineering practices. You'll also play a key role in shaping AI governance practices, ensuring responsible and secure deployment of AI-powered copilots within the enterprise.

Essential Duties and Responsibilities :

• Establishes operational plans for the Automation Engineering team
• Develops and implements new products, processes, standards, and / or operational plans that will have an

impact on the achievement of functional results

years)

explainability, access control, and auditability standards

automation best practices

aligned with enterprise standards

deployment processes

ensuring compliance with enterprise standards

and APIs, ensuring seamless data flow and functionality

enhance collaboration and productivity

deployments

years)

Knowledge, Skills, and / or Abilities Required : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

years)

Platform Governance

collaborative agile environments (2+ years)

models aligned with enterprise compliance and ethical AI standards (1-2 years)

Educational / Vocational / Previous Experience Recommendations :

Working Conditions :

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military / veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and / or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.