Administrative Assistant

Benefits :

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Case & Client Support (Pre-Litigation) :

• Open new client files and assist with initial intake paperwork.
• Act as a primary point of contact for clients, providing updates and gathering necessary information with empathy and professionalism.
• Draft, proofread, and format various correspondence, demand letters, and other pre-litigation documents.
• Schedule and coordinate client appointments, independent medical examinations (IMEs), and property inspections.
• Request and meticulously track medical records, bills, police reports, and other crucial evidence from providers and agencies.
• Maintain and organize electronic case files, ensuring all documentation is accurately filed and easily accessible.

Administrative & Operational Support :

• Answer and direct incoming phone calls, taking detailed messages as needed.
• Manage office supplies and ensure all equipment is functioning properly.
• Process incoming and outgoing mail, including certified mail.
• Assist with other general office administrative tasks as assigned.

Driving & Errand Responsibilities :

• Conduct local errands, including but not limited to : retrieving mail from other locations, trips to the bank.
• Transport documents or other items to and from off-site storage, if applicable.
• Assist with client support logistics, which may include occasional local travel to assist clients or facilitate case progression.

Qualifications & Requirements :

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree is a plus.
• Minimum of 1-2 years of administrative experience, preferably in a personal injury or other legal setting.
• Valid driver’s license, clean driving record, and reliable personal vehicle required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and case management software (e.g., FileVine, Clio, MyCase).
• Exceptional organizational and time-management skills with the ability to prioritize tasks in a deadline-driven environment.
• Strong written and verbal communication skills.
• High degree of discretion and confidentiality when handling sensitive client information.
• Professional demeanor and a client-centered approach.

Ideal Candidate Will Possess :

• A proactive, "can-do" attitude and the ability to work effectively both independently and as part of a team.
• A keen eye for detail and a commitment to accuracy.
• Compassion and patience when interacting with clients who may be under stress.
• Familiarity with medical and legal terminology related to personal injury claims.

What We Offer :

• Competitive salary, 401(k), PTO.
• Opportunity for professional growth and development within a supportive firm.
• A meaningful role where your work directly impacts our clients' lives and case outcomes.