IT Service Delivery Manager

Purpose of Position :

The Information Technology (IT) Service Delivery Manager will manage key IT initiatives in addition to managing IT budget and service level metrics.

Essential Job Functions :

• Manage end-to-end service delivery operations to ensure they are executed effectively and efficiently.
• Regularly communicate with business stakeholders to understand their needs keep them informed on progress and address any concerns or issues.
• Oversee the service delivery budget ensuring projects and services are delivered within financial constraints.
• Define and track key performance indicators (KPIs) and service level agreements (SLAs) to monitor service quality.
• Serve as an escalation point for service-related problems and work with internal teams to resolve them in a timely and effective manner
• Oversee non-enterprise projects from start to finish tracking progress managing resources and resolving any problems in accordance with enterprise defined PMO framework.
• Provide support to IT technical staff for small project initiatives to ensure appropriate artifact management is created and retained.
• Attend key project meetings (where necessary) to better understand project status and take meeting minutes.
• Collect analyze and summarize project information and trends as needed create project status reports.
• Assist with the planning of initiatives as part of the banks annual budget and prioritization process.
• Other duties as needed or assigned by Manager.

Knowledge Skills and Experience Requirements :

Required Experience :

Manager

Key Skills

Children Activity,Electrical Engineering,Financial Services,Estimation,Airlines,Asic

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 120000 - 150000