Quality Data Specialist - Dairy / Food Production

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani ® Italian cheeses and ricotta, Président ® specialty cheeses and butters, Kraft ® natural and grated cheeses, Breakstone’s ® cottage cheese, Cracker Barrel ®, Black Diamond ® cheddar, and Parmalat ® milk. Our yogurt portfolio includes siggi’s ®, Stonyfield Organic ®, Brown Cow ™, Oui ®, Yoplait ®, Go-Gurt ®, : ratio ®, Green Mountain Creamery ®, and Mountain High ®, along with a growing family of ethnic favorites like Karoun ®, Gopi ®, and Arz ®.

At Lactalis, we live by our core values— Ambition , Engagement , and Simplicity . We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY , and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Quality Data Specialist based in Londonderry, NH.

This role is responsible for preparing, analyzing, and distributing quality metrics across the Lactalis US Yogurt (LUSY) business, supporting data-driven decision-making and continuous improvement.

The Quality Data Specialist will also assist in the investigation of consumer complaints, maintain customer portals, respond to quality-related inquiries, and help ensure regulatory compliance by managing state dairy permit renewals.

Additional responsibilities include supporting administrative functions such as tracking departmental expenditures. This position will work closely with plant quality teams, the corporate quality group, consumer relations, and accounting to ensure alignment with our company’s values and business goals.

From your EXPERTISE to ours

Key responsibilities for this position include :

Data Analysis (50%)

• Capture and analyze consumer and customer feedback to identify improvement opportunities for product superiority.
• Calculate Complaints per Million Units (CPM) monthly and annually.
• Consolidate and distribute final consumer complaint reports to internal and external stakeholders in a timely manner.
• Complete reports using the internal consumer relations software, as requested.
• Apply critical thinking to management of consumer complaint data to identify trends.
• Create and maintain Power BI consumer complaint reports.
• Create and maintain Power BI specification attainment reports (ABC compliance) for LUSY plants.
• Analyze quality data and statistics for continuous improvement and notify impacted parties (Research and Development, plant leadership, Corporate Quality) for follow-up actions.
• Alert senior management of consumer complaints and specification attainment non-conformities that may pose a risk to food safety and / or compliance.

Consumer and Customer Complaint Management (25%)

Other Tasks (25%)

WORK CONDITIONS

From your STORY to ours

Qualified applicants will contribute the following :

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to : veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

Employee Benefits.

Lactalis provides robust and competitive benefits for employees. We have developed a total rewards program that focuses on fair pay, pay for performance, benefits, time off, career progression, and development opportunities.

We offer a full suite of benefit options designed to fit your personal needs, from traditional medical and dental plans to ancillary benefits such as accident and critical illness insurance, as well as employee assistance programs. Choice and flexibility are at the core of our benefits program, assuring you have the choices and coverage levels that meet your personal needs.

We also understand the importance of affordable benefits which is why we contribute up to 85% toward the cost. We place significant importance on your financial well-being by providing company paid short-term disability, life insurance, and a generous 401(k) plan.

When it comes to time off, we understand the importance of work-life balance which is why all employees are granted PTO days upon hire in addition to designated annual holidays. We continue to evaluate our total rewards program and strive to provide you with valuable benefits for your overall wellness.