Technical Writer 3ACS Professional Staffing • Vancouver, Washington
Technical Writer 3
ACS Professional Staffing • Vancouver, Washington
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job_description.job_card.job_descriptionDesign and develop style guidelines and standards for texts and illustrations to meet business needs. Develop / draft process, procedure, standards, and guidelines. Conduct technical interviews to obtain knowledge for documentation. Compile, organize and write online help files to support end-users. Document, edit, review, organize, publish, and present information consisting of requirements, design, business processes, policy, user manuals, reference manuals, and user-based scenarios (a workflow that describes all the steps, actions, and attributes taken to accomplish a specific task). Create, maintain and update installation instructions, training material and other technical documents. Create use- cases, process models and activity diagrams to support a project, coordinate efforts with business process activities when needed. Verify with user representatives that use cases and process models accurately portray specific business processes. Design / draft templates and tools to support the program and service management methodology, including creating, recommending and utilizing any tools. Draft documents including requirements, process diagrams, workflow maps, project plans, program management, service management documents, asset management documents, and Enterprise Architecture documents. As requested by the manager, coordinate typing, duplication, and distribution of material. Decompose high-level information into details. Abstract up from low-level information to develop documentation, clarify requirements and organize. Review published materials and recommend revisions or changes in scope, format, content, and / or methods of reproduction. Edit, standardize or make changes to material prepared by other writers or staff. Organize, refine, and recommend technical and functional concepts into a useful fashion. Plan, facilitate and conduct working sessions to analyze and document / map current state processes and value streams, and future state processes and value streams. Observe production, developmental, and experimental activities to recommend operating procedure(s) and detail. Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedures and production sequence and detail. Elicit requirements to understand complex business systems and interdependencies with the upstream and downstream systems and put these concepts into a form readable and understandable by individuals with varying backgrounds and technical / skill levels. Organize material and complete assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Maintain records and files of work and revisions. Select photographs, drawings, sketches, diagrams, and charts for incorporation into documentation to illustrate material. Maintain Service Catalog and documentation library for Policy, process, and procedures. Collect and develop detailed descriptions and specifications of user needs, business rules, functionality and steps required to develop or modify processes and procedures. Collect and interpret background information, technical input, options and recommendations that will enable Service, Asset, and Enterprise Architecture program management development and enhancements. Communicate complex technical information with a wide variety of technical and business experts in both individual and in-group settings. Confer with customers and Subject Matter Experts (SME) to establish technical specifications and recommend materials to be developed. Perform analytical tasks related to current and future operational and business capabilities including requirements definition, validation, maintenance and supporting documentation (i.e. process flows, user stories, use cases) and related testing. Consult with organizations to analyze business process-supporting technology needs, and documents new processes for end-user retrieval of data and / or information. Promotes the use of technology and technology tools to support continued efficiency and improvement in departmental processes. With Manager oversight and approval, coordinate the writing of curriculum for Transmission Technology and monitor the instructional process in all content areas using technology. Assist in the development and implementation of manager approved technology training to include NERC / CIP and other Operations Technology Training. Assist with drafting statements of work for the development of training material. Work with subject matter experts to identify target audience’s training needs. Draft and outline the concept for a course or curriculum, defining (needs for) the course medium, content delivery, assessments, accompanying materials, and complementary learning approaches. Work with the vendors providing Instructional Development and verify deliverable to completeness to the drafted statement of work. A degree in English, Communications, Information Technology, Business Systems, Computer Technology or a closely-related technical discipline is preferred. With an applicable associate’s degree : 6 years of experience. With an applicable bachelor’s degree : 4 years of experience. No Degree : 10+ years of experience is required. Experience should include technical writing experience with an emphasis on information technology and business systems. 4 years of demonstrable technical writing and editing experience with an emphasis on developing and writing application help, system design and supporting documentation functions. Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statistical. Understand and follow established processes and procedures, including change management, work / task tracking, and time management and organization of Microsoft SharePoint for document management. Training development and implementation skills and experience. Technical interviewing skills : Possess functional / process interviewing skills in the business environment. Possess ability to facilitate groups through process design and requirements gathering sessions.
Overview :
ACS Professional Staffing is looking for an employee to work on-site with our client. This Technical Writer 3 will design and develop style guidelines, draft and maintain technical documentation, conduct interviews to gather content, and create user-focused materials such as manuals, process diagrams, and training content. This role will collaborate with subject matter experts to ensure clarity, accuracy, and usability across all deliverables. This full-time position is located in Vancouver, WA.
Pay Rate : $39.28 – $56.12
Benefits :
- Paid holidays : 11
- PTO : Starting at 10 days
- Sick Leave : Up to 56 hours per year (prorated based on start date)
- EAP : Employee Assistance Program
- Benefit Options Available : Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life / AD&D, Voluntary Life / AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions – employer match up to 4%)
- Other benefits include the following : Calm App, Access Perks
Responsibilities :
Requirements :
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Technical Writer • Vancouver, Washington
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