Dispatcher - Full Performance

Top Secret / SCI Dispatcher

Dispatchers at the full performance level utilize customized dispatch system and Microsoft Office tools to coordinate daily operations of TSC drivers in support of TSC's mission requirements. All personnel shall also have a valid Commercial Driver License, Class B with airbrakes, with an acceptable driving record. Contractor personnel will be required to use the Sponsor's Customized Dispatch System.

Duties / Tasks and Responsibilities

• Allocates work and opening and closing tickets.
• Prepares schedules to include date, time, type of delivery and destination.
• Modifies schedules as new requests for services are received.
• Ensures balanced distribution of workload among drivers, maintaining and updating the duty list of TSC personnel on call and monitoring hours worked.
• Coordinates the daily operations of the drivers and serves as back up when needed to meet deadlines.
• Receives and validates requirements for driver services from various sources and incorporates the requirements into existing workloads.
• Communicates with drivers regarding status of requirements.
• Receives requests for drivers via phone calls, electronic mail, or in-person requests.
• Communicates with drivers regarding status of work and any changes to routes.
• Using the Sponsor's electronic system, performs dispatch duties on a daily basis to cover staff shortages and re-direct drivers as necessary.

Ensures the provision of quality customer service and assists in the resolution of customer problems and issues depending on area of assignment.

Performs other TSC-specific duties as needed.

Knowledge, Skills and Abilities

Work Environment

Sitting at a workstation, interspersed by brief periods of standing, walking, bending, and carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. Work includes light physical requirements such as lifting (up to 20lbs) and the operation of motor vehicles, usually while pre-staging for upcoming driver assignments.

Minimum Qualifications

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy, age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.