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Dispatcher- Entry Level

Dispatcher- Entry Level

City of Fountain ValleyFountain Valley, California, USA
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Description

COME BE A PART OF OUR TEAM AND SEE WHAT MAKES FOUNTAIN VALLEY A NICE PLACE TO LIVE AND WORK!

Click me : Join Our Team!

Please apply immediately as this recruitment may close at any time upon receiving enough qualified applications.

T HE CITY OF FOUNTAIN VALLEY :

The City of Fountain Valley is nestled in the heart of Orange County. With approximately 60000 residents we are a mid-sized full-service Police Department that proudly serves our wonderful community with courage duty and commitment. With City events like our Summerfest and National Night Out we actively participate alongside community members to build a safe and vibrant City. The City of Fountain Valley is only 7 miles from the beach with countless restaurants entertainment venues shopping centers and Disneyland within a 15-mile radius of the City.

FOUNTAIN VALLEY POLICE DEPARTMENT :

The Fountain Valley Police Departments mission is to demonstrate; 1) Courage to protect life and property in our community; 2) Duty to provide the highest quality of service in a fair impartial and ethical manner; 3) Commitment to take a leadership role in providing public safety and quality of life in a manner that will preserve the public trust.

The Police Department is comprised of dedicated professionals including the Chief of Police 2 Captains 3 Lieutenants 1 Support Services Manager 10 Sergeants 9 Corporals 39 Police Officers 9 full-time Dispatchers and 1 part-time Dispatcher a Crime Analyst Record Clerks Community Services Officers Police Cadets and administrative staff.

CLASS DEFINITION :

To perform skilled work in receiving and transmitting police radio and telephone calls dispatch appropriate personnel and equipment maintain detailed records of activities in response to each request and other duties as assigned

DISTINGUISHING CHARACTERISTICS :

This classification requires successful completion of the Public Safety Dispatchers Basic Course within the probationary period. Although work is performed within established policies and procedures it requires the exercise of sound judgment in emergency situations.

SUPERVISION RECEIVED AND EXERCISED :

The incumbent works under the general supervision of the Lead Dispatcher or Watch Commander.

Job Overview

JOB DUTIES :

  • Receive and process emergency calls for police and fire protection services or information; promptly and efficiently dispatch personnel and equipment to accident rescue and emergency scenes.
  • Analyze requests for police service; determine priority ranking of each request and the kind and level of service to be dispatched in initial response; and determine available units to dispatch.
  • Listen to each radio transmission from police personnel in the field; acknowledge and comply with request for action or information.
  • Maintain awareness of position of each police unit and activities in which personnel are engaged; check periodically with personnel to verify position and activity; supply back-up personnel; and take other appropriate steps to provide for the safety of field personnel.
  • Maintain detailed records of each service request each action taken and the time each action was taken.
  • Operate dispatch equipment and computer equipment.
  • Input and retrieve a variety of public safety information using a computer; enter update and retrieve information regarding wanted persons stolen property vehicle registration stolen vehicles and other information.
  • Notify ambulance personnel alarm company traffic and signal maintenance and other related personnel concerning emergencies.
  • Maintain knowledge of the geography street locations and landmarks in the City and a general knowledge of the geography and landmarks of surrounding cities.

OTHER JOB-RELATED DUTIES :

  • Assist in training new personnel in the operations of the Dispatch Center.
  • Perform a variety of record keeping filing and other general clerical duties.
  • Perform other duties as assigned.

    • Qualification Guidelines

    EDUCATION :

  • Graduation from high school or GED equivalent.

    • EXPERIENCE :

    One year of clerical or other related experience involving contact with the public and some use of independent judgment. Public Safety experience is highly desirable.

    OR

    One year of heavy telephone public contact or dispatch experience.

    KNOWLEDGE OF :

  • The proper operation of telephone voice radio and burglar alarm reception equipment.
  • The proper operation of computer speed dialer dictaphone / tape recorder and teletype machines.
  • The geography of the City and location of streets and important buildings.
  • State mandated data bases including drivers license vehicle registration warrants and restraining orders.
  • Correct English usage spelling punctuation and grammar.

    • REQUISITE ABILITIES :

  • Analyze situations and adopt quick effective courses of action in emergency situations in accordance with established rules and regulations.
  • Speak clearly in a well-modulated voice and use proper diction.
  • Effectively communicate with and elicit information from upset and irate citizens.
  • Follow oral and written instructions and carry out assignments with minimal supervision.
  • Type at a speed necessary for successful job performance.
  • Establish and maintain effective working relationships with other employees City officials and the public.
  • Maintain the security of criminal offender and other confidential information.
  • Prepare and maintain a variety of records and reports.

    • S PECIAL REQUIREMENT :

  • Ability to work evenings holidays weekends irregular hours and variable shifts.
  • Ability to work closely with others and in confined spaces around electrical energy.
  • Normal vision and hearing acuity.

    • PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS :

    Work is primarily performed in an office environment requiring prolonged sitting; walking kneeling crouching squatting stooping bending leaning and twisting; operate a computer terminal telephone and dispatch equipment; exposure to computer glare vibrations and pitch; ability to lift carry and move objects totaling approximately 15 pounds in weight; and have mobility vision hearing and dexterity levels appropriate to the duties to be performed.

    NOTE :

    The above statements are intended to describe the general nature and level of work performed by persons assigned to this job. They are not intended to be a comprehensive list of all duties responsibilities and skills required.

    FAIR LABOR STANDARDS ACT DESIGNATION :

    Non-Exempt

    Recruitment Information

    To be considered for this excellent opportunity please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and / or supplemental questionnaire.

    To ensure timely and successful submission of your online application please allow ample time to complete your application and consider having your profile created and / or updated before applying for the position. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. If you require technical assistance please review the Government Jobs Online Employment Application Guide or contact their Toll-Free Applicant Support line at . Please note that Human Resources is not responsible for any issues or delays caused by the internet connection computer or browser used to submit the application.

    QUESTIONS REGARDING THIS RECRUITMENT SHOULD BE SENT TO .

    ALL REQUIRED CERTIFICATIONS / LICENSES MUST BE SUBMITTED WITH YOUR APPLICATION AND ECOMM EXAM COMPLETED IN ORDER TO BE CONSIDERED FURTHER FOR THIS RECRUITMENT. CANDIDATES THAT HAVE APPLIED WITHIN SIX (6) MONTHS TO THE PREVIOUS DISPATCHER RECRUITMENT ARE NOT ELIGIBLE TO APPLY FOR THIS RECRUITMENT.

    SELECTION PROCESS : WRITTEN EXAM :

    Interested candidates who meet the position qualifications must have completed the ECOMM (Emergency Communications) written exam through the National Testing Network (NTN) within the last 12 months along with submitting an online application to be considered further for this recruitment. Candidates are required to pay a fee to NTN to take the ECOMM written exam. You may visit the NTN website at for more information regarding test dates / sites. NTN scores are considered valid with the City of Fountain Valley if obtained within 12 months of application date. Candidates who have completed their P.O.S.T. Dispatcher exam within the last year (12 months) must attach scores along with their application in order to waive the NTN ECOMM exam. Candidates must have a minimum T-score of 45.

    ORAL INTER VIEW :

    Will evaluate the candidates experience training and personal qualifications that are essential for successful performance on the job.

    IMPORTANT RECRUITMENT INFORMATION :

    All employment offers made by the City are contingent upon establishing proof of a prospective candidates legal authorization to work in the United States and successfully completing all components of the pre-employment process which may include but is not limited to : reference checks background investigation credit check California Department of Justice (DOJ) criminal history check (Live Scan fingerprinting) polygraph psychological evaluation post-offer drug test and post-offer medical examination.

    The City of Fountain Valley is an Equal Opportunity compliance with the Americans with Disabilities Act the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least 72 hours in advance of the exam date.

    NOTE :

    The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice.

    Required Experience :

    Junior IC

    Key Skills

    Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

    Employment Type : Unclear

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 80288 - 97593

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    Dispatcher • Fountain Valley, California, USA