Care Advice Line Advisor

A company is looking for a Care Advice Line Health Advisor.

Key Responsibilities

Provide support for the Care Advice Line call queue, including triaging and transferring calls

Assist patients with self-management goals and make referrals to appropriate resources

Collaborate with the care team and handle inbound business office calls related to population health

Required Qualifications

Relevant clinical experience and educational background

Ability to work flexible shifts, including weekends and holidays

Technical competency for charting in EMR and other applications

Experience in patient and provider communications

Ability to remain patient and polite in all call situations