User Experience Strategist

Overview

User Experience Strategist

role at

University of North Florida

General Description

Reporting to the Director of Operational Excellence and Continuous Improvement, this position will play a pivotal role in advancing UNF's operational excellence by embedding user-centered design principles into continuous improvement initiatives. This role supports data collection, synthesizes insights, and collaborates across departments to enhance the experience of students, faculty, and staff through data-informed process and service improvements.

Responsibilities

Lead user-centered project improvement initiatives to uncover pain points, needs, and opportunities across academic, administrative, and support areas and workflows.

Design and execute multi-channel feedback and data collection efforts such as interviews, surveys, focus groups, quantitative analysis, etc.

Assist in UX research with faculty partners.

Advocate for the voice of the user in all phases of process design, technology deployment, and service enhancement.

Effectively manage multiple projects, meet deadlines, and communicate progress to stakeholders.

Stay current on user-centered / UX / human-focused trends and tools and introduce innovative methods to elevate the quality and impact of operational excellence and design efforts.

Organize and analyze qualitative and quantitative feedback.

Apply techniques such as basic statistical analysis, segmentation, and root cause analysis.

Contribute to triangulation of data sources and linking insights to actionable insights, outcomes, and KPIs.

Translate insights into actionable recommendations that inform process redesign, technology enhancements, and service delivery improvements.

Monitor and analyze feedback loops, usage data, and performance metrics to evaluate the effectiveness of implemented changes.

Design a repeatable, sustainable process for executing operational excellence projects with campus partners.

Build relationships by creating trust with campus partners / users through setting expectations on process / deliverables.

Use various communication techniques and prepare materials to showcase work and share insights with rationale and storytelling.

Actively seek and use ideas and feedback to strategically guide delivery.

Support collaboration cross-functionally with IT, administrative operations, academic departments, and student services to align experience improvements with university strategic goals.

Support the facilitation of workshops to help build a culture of data-informed decision-making.

Support recruitment and facilitation of student-led focus groups and surveys.

Supervise student workers involved in experiential roles (e.g., secret shoppers, data analysts).

Supervision

Supervises student workers involved in experiential roles (e.g., secret shoppers, data analysts).

Reports and Direction

Reports to the Director of Operational Excellence and Continuous Improvement.

Receives general guidance on strategic priorities and project objectives, while exercising independent judgement in the planning and execution of user-centered design activities.

Program Direction and Development

Advises higher management regarding current trends in supporting users in a diverse administrative and academic environment.

Confidential Data

Adheres to the policies set forth by the University.

Compliance

Background Check

This position requires a background check. In conjunction with the University policy, this position may also require a credit check.

Responsible Employee

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University\'s Title IX Administrator or any divisional Title IX Coordinator.

Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Higher Education

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