Infusion Scheduling Coordinator

UCSD Layoff from Career Appointment : Apply by 8 / 18 / 2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 8 / 28 / 2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Current UC San Diego Health employees who apply by 8 / 21 / 2025 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.

DESCRIPTION

Under the supervision of the Cancer Services Infusion Scheduling Supervisor, the InfusionScheduler is responsible for scheduling and coordinating multiple complex Infusion Centerappointments including infusion, fast track and lab visits for non-oncology and oncology patients. This position works closely with patients, providers, nursing team, and leaders to schedule accurate and safe treatments for the patient and ensure the optimal patient experience.

The Infusion Scheduler communicates with patients continuously with appointment updates. Theywill answer incoming patient calls to schedule appointments and answer any non-clinical / medicalpatient questions or triage to the appropriate staff member. They may also make outgoing phonecalls to schedule subsequent infusions and remind patients of upcoming infusions.

The Infusion Scheduler is responsible for the creation of Hospital Account Records (HARs) andensuring patient registration, demographics, and insurance information is accurate and continually updated and verified. This position also involves understanding authorization requirements and referral management. The Infusion Scheduler will help direct patients to the appropriate clinical setting and facilitate patient flow. May provide additional coverage as needed in all areas, including Infusion Services Call Center and check-in support as well as a variety of clerical and administrative duties in support of daily patient services within all clinical areas.

MINIMUM QUALIFICATIONS

Three (3) years of experience working in a large healthcare organization.

Prior scheduling experience.

Experience with patient check-in / check-out and cash handling.

Demonstrated experience with insurance, authorizations, and referrals.

EMR trained. Epic experience preferred.

Excellent customer service skills.

Excellent written and verbal communication skills.

Working knowledge of medical terminology.

PREFERRED QUALIFICATIONS

Infusion scheduling experience.

Experience working in Oncology, or any cancer-related clinic setting. Previous call center experience.

Demonstrated knowledge of oncology.

Previous call center experience.

Epic experience.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.

Employment is subject to a criminal background check and pre-employment physical.

Position will be expected to float to multiple locations based on department staffing needs.

Pay Transparency Act

Annual Full Pay Range : $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent : $27.49 - $34.17

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).