Automotive Service Administrator

A company is looking for an Automotive Service Administrator.

Key Responsibilities

Serve as the primary point of contact with customers, developing positive relationships

Analyze customer needs, gather information, and open work orders

Create complex work orders, prepare repair plans, and schedule work while providing status updates to customers

Required Qualifications

Experience in customer service or automotive service administration

Knowledge of warranty administration and claims processes

Ability to analyze and interpret customer needs effectively

Familiarity with scheduling and work order management

High school diploma or equivalent; further education in automotive technology is a plus