Client Experience Manager

Client Experience Manager (CEM)

As a Client Experience Manager (CEM), you will serve as the day-to-day contact for our clients across Canada, ensuring they achieve their goals with our platform and services. You will work closely with the Director of Accounts and Technical Solutions Managers to provide a seamless and exceptional client experience. Your focus will be on managing the operational needs of client accounts, fostering relationships, and ensuring platform adoption and satisfaction.

Day-to-Day Client Management

• Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries.
• Monitor and address client tickets in the queue, ensuring prompt and effective resolution of issues.
• Build client groups and events, as required.
• Serve as the quarterback for your accounts, coordinating across teams to meet client needs and goals.
• Collaborate with Technical Success Managers for :

New feature demos and technical walkthroughs

Escalation support and strategic guidance

Client Success and Relationship Building

Collaboration with Internal Teams

Operational Excellence

Qualifications

The Perks

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries including LIV Golf, Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan's Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers' New G League Affiliate Rip City Remix, among many others.