Virtual Blue Care Coordinator

About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty caremaking it faster, simpler, and more accessible for all.

Care Coordinator (I / II / III)

Department : Patient Access & Contact Center

About the Role

The Care Coordinator is a vital member of the Patient Access & Contact Center team. You'll support high-quality, accessible specialty care by handling inbound communications, appointment scheduling, insurance verification, and related administrative tasksdelivering a seamless, responsive patient experience.

Key Responsibilities

Care Coordinator I

• Answer incoming calls, voicemails, and messages regarding appointment requests, medical records inquiries, and telehealth access issues.
• Triage and escalate calls to the appropriate subject-matter expert as needed.
• Schedule new and follow-up patient appointments.
• Verify insurance and collect applicable copays prior to or at the time of service.
• Monitor and respond to inbound faxes, SimpleChime messages, and AdvancedMD (AMD) communications.
• Route urgent calls and escalations appropriately.
• Monitor inbound Zoom Contact Center (ZCC) queue activity and escalate issues when needed.
• Track and report ZCC metrics and performance indicators.
• Process and manage faxed patient information securely and accurately.
• SCOA-based staff only : Check patients in and collect copays during in-person visits at the Specialty Clinic of Austin.
• Perform other duties as assigned.

Care Coordinator II

Care Coordinator III

Qualifications

Skills

Experience

Care Coordinator I

Care Coordinator II

Care Coordinator III

Education

Physical Requirements

PI5912e627595c-30511-38734584