Talent.com
Guest Coordinator
Guest CoordinatorUlta Beauty • Rancho Cucamonga, CA, US
Guest Coordinator

Guest Coordinator

Ulta Beauty • Rancho Cucamonga, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.part_time
job_description.job_card.job_description

Guest Coordinator

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industrys most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belongingeven as theyre plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

General Summary & Scope

The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service / retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.

Principal Duties & Responsibilities (

  • Essential Functions)

The Guest Coordinator is a champion of Ulta Beautys mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects / duties as assigned) :

Performance

  • Contribute to meeting or exceeding the stores goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
  • Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
  • Courteously handle sales, refunds and exchanges.
  • Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
  • Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
  • Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
  • Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance.
  • People

  • Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
  • Create awareness around stylists personal goals through communication and collaboration with the entire team to drive success.
  • Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
  • Identify guests needs by observing consultations and ensuring each service guest receives a 360 experience.
  • Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
  • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
  • Attend mandatory trainings and meetings to enable continuous professional development.
  • Process

  • Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards.
  • Adhere to Ulta Beautys dress code.
  • Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
  • In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
  • Communicate any supply needs to the EM, ensuring guest-readiness at all times.
  • Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
  • Protect company assets by following loss prevention best practices and providing exceptional guest service.
  • Execute other operational tasks as directed.
  • Job Qualifications

    Education

  • High school diploma is preferred
  • Experience

  • 1 year of relevant work experience or equivalent combination of education and relevant work experience
  • Skills

  • Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
  • Demonstrate significant competency in sales, products, and service
  • Ability to build and maintain strong customer relationships
  • Strong communication skills
  • Ability to troubleshoot
  • Ability to work independently and as part of a team
  • Special Position Requirements

  • Work a flexible schedule to include days, evenings, weekends, and holidays
  • Working Conditions

  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
  • Continuous lifting and / or moving up to 10 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies
  • If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.

    The pay range for this position is $16.50 - $21.50 / Hour. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page.

    At Ulta Beauty (NASDAQ : ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beautys own private label. Ulta Beauty also offers a full-service salon in every store featuringhair, skin, brow, and make-up services.

    We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

    serp_jobs.job_alerts.create_a_job

    Coordinator • Rancho Cucamonga, CA, US

    Job_description.internal_linking.related_jobs
    Facilities Coordinator

    Facilities Coordinator

    LHH • Irvine, CA, US
    serp_jobs.job_card.full_time
    Contract Facilities Coordinator.LHH is seeking a detail-oriented and proactive.This role is critical in ensuring smooth day-to-day operations and maintaining a safe, efficient, and welcoming work e...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Facilities Coordinator

    Facilities Coordinator

    Quadrant Health Group • Mission Viejo, CA, United States
    serp_jobs.job_card.full_time
    Join our dynamic team at Quadrant Health Group!.Hillside Management Services, a proud member of the Quadrant Health Group, is seeking passionate and skilled. Full-Time overnight shift as a Behaviora...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Facilities Coordinator (Irvine)

    Facilities Coordinator (Irvine)

    Suna Solutions • Irvine, CA, United States
    serp_jobs.job_card.full_time
    Now Hiring : Facilities Coordinator.Company is seeking a detail-oriented and proactive.This role plays a vital part in maintaining safe, functional, and efficient environments across multiple locati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Front Desk Coordinator - Yorba Linda, CA

    Front Desk Coordinator - Yorba Linda, CA

    The Joint Chiropractic • Yorba Linda, CA, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Front Desk Coordinator – Part Time Location : .Yorba Linda, CA A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by deliverin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Front Desk

    Front Desk

    Burke Williams • Mission Viejo, California, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Mission Viejo- Burke Williams Spa.We exist to transform your day.We are a family-owned business committed to taking care of you while you take care of our guests providing them with the highest lev...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    General Manager - Drive Growth & Guest Experience

    General Manager - Drive Growth & Guest Experience

    The Lash Lounge • Laguna Niguel, CA, United States
    serp_jobs.job_card.full_time
    A leading beauty salon in Laguna Niguel is seeking a General Manager to oversee daily operations and drive the salon's success. Responsibilities include managing team performance, maximizing sales a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lifestyle Coordinator

    Lifestyle Coordinator

    FirstService Residential • Orange County, CA, US
    serp_jobs.job_card.full_time +1
    The ideal candidate will ensure the enjoyment and satisfaction of all engagement activities, lifestyle events and programs for all members of the SAMLARC Community. Additionally, the ideal candidate...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Retail Marketing Coordinator

    Retail Marketing Coordinator

    Bedrosians Tile and Stone • Tustin, CA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    About Bedrosians Tile and Stone.Since 1948, Bedrosians have been a trusted leader in tile and stone.With 40+ showrooms across the country, a growing eCommerce site, and strong relationships with de...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Event Coordinator

    Event Coordinator

    TradeJobsWorkForce • 92623 Irvine, CA, US
    serp_jobs.job_card.full_time
    Identify the client’s requirements and expectations for each event.Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.Manage all ev...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Project Coordinator

    Project Coordinator

    Jacuzzi Group • Chino, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Guest Relations Manager

    Guest Relations Manager

    Montage Hotels & Resorts • Laguna Beach, CA, United States
    serp_jobs.job_card.full_time
    The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Front Desk - Guest Service Agent (Part Time) - Newly Renovated TownePlace Suites Ontario Airport

    Front Desk - Guest Service Agent (Part Time) - Newly Renovated TownePlace Suites Ontario Airport

    WS Management • Rancho Cucamonga, CA, USA
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel.Throughout their stay, you will have the opportunity to build lasting impressions that we hope will ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Guest Services Rep Part Time-104020

    Guest Services Rep Part Time-104020

    Extended Stay America • Irvine, CA, US
    serp_jobs.job_card.part_time
    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Coordinator

    Coordinator

    TradeJobsWorkforce • 92612 Irvine, CA, US
    serp_jobs.job_card.full_time +1
    Key Job Functions : Processes all store shipments and administers recall.Ensures maintenance and housekeeping of stockroom. Job Duties : Maintains a neat, organized and well-stocked back room.Compli...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Check-in Coordinator - ADESA

    Check-in Coordinator - ADESA

    Carvana • Mira Loma, CA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US.Our Auto Auctions, some up to 200 acres, provide a wide array o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Wrightwood, California, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Revenue Coordinator, Special Projects

    Revenue Coordinator, Special Projects

    Veterans Sourcing Group LLC • Irvine, CA, United States
    serp_jobs.job_card.full_time
    Location : Onsite, Irvine California business office (no hybrid or remote option).Schedule : Full time, Monday- Friday 8 am - 4 : 30 pm PST (30 minute clocked out lunch). Start date : ASAP (~2-3 weeks af...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Guest Experience Manager

    Guest Experience Manager

    Cava • Irvine, CA, US
    serp_jobs.job_card.full_time
    At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years.We prioritize...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted