Help Desk Specialist

Are you ready for a rewarding opportunity with a company who values your contributions? We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical directories and virtual applications. Requirements :

Experience troubleshooting general IT related issues

Good communication and writing skills

Familiarity with LAN / WAN terminologies

Familiarity with basic hardware terminologies

Ability to respond to mission critical needs on an on-call basis (10%)

High School diploma or GED

Active TS / SCI clearance with Polygraph

Highly Preferred :

Familiarity with COTS and GOTS applications

Experience providing Tier 1 or Tier 2 Help Desk support

Experience troubleshooting through technical directories and virtual resources

A Bachelor’s degree (or equivalent) in a technical discipline from an accredited college or university

About Kaizen Approach

We love what we do, and that drives us to create the best possible results for our customers. We apply years of experience in Cybersecurity and Learning & Development to guide our customers in ongoing improvements that keep their employees’ skills current and their companies protected.

Our reputation is built on the skills and successes of our employees. We care about them as individuals, and we support and encourage them in their professional growth and personal happiness. We sincerely value every member of our team.

The salary range for this position : $55,000 - $65,000

Premium Healthcare

4 Weeks of PTO

11 Paid Holidays

Gifted 401k

Profit Sharing

Paid Training and Admin Time

Kaizen Approach, Inc. (“Kaizen”) is dedicated to the safety of our staff and our surrounding communities. As part of that commitment, effective immediately, Kaizen requires all staff to be vaccinated against COVID-19. As a prospective and / or a new employee at Kaizen, you will be required to comply with Kaizen and customer vaccination protocols. To work at Kaizen and on the customer site, proof of full vaccination is required before employment. Kaizen and the customer will provide reasonable accommodations, absent undue hardship, to qualified individuals with disabilities that enable them to perform their job duties as well as employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. Reasonable accommodation may include appropriate adjustment or modifications of employer policies, including this Mandatory Vaccination Policy.