Collections Specialist

Collections Specialist Remote | Finance | Full-Time

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

The Role

We are seeking an experienced Collections Specialist to lead our collection efforts. This role is critical to maintaining healthy cash flow and strong customer relationships while ensuring our collections processes are efficient, compliant, and aligned with our company values. The ideal candidate brings proven collections experience, strong leadership capabilities, and the ability to balance firmness with diplomacy when working with our financial services clients.

You Will

• Manage the full collections cycle for past-due accounts, including outreach, follow-up, and payment resolution
• Develop and implement collections strategies to minimize DSO and reduce aged receivables
• Research and update customer contact information to maintain collection efforts
• Pursue payment on overdue invoices through consistent and professional communication
• Document all collection activities accurately and thoroughly in NetSuite / Salesforce
• Escalate accounts requiring special payment arrangements or external collections according to company procedures
• Monitor collections metrics and KPIs, including DSO, aging reports, and collection rates
• Identify trends and recommend process improvements to enhance collection efficiency
• Prepare regular reports on collections activities, outstanding receivables, and team performance
• Maintain professional communication with clients and address their inquiries / disputes promptly
• Work cross-functionally with Customer Success, Sales, and Finance teams to resolve billing issues and payment barriers
• Escalate unresolved accounts or complex situations to appropriate teams (Customer Success, external collections, or legal) as needed

You Bring

Bonus Points

We Offer

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $45,000 to $60,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

Aap / Eeo Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.