Franchise Operational Consultant

WHO WE ARE

Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

WHAT WE OFFER

• Competitive pay : We offer competitive base pay, yearly merit increases based on performance and a great incentive bonus plan participation!
• Flexible Work Environment : When you are not traveling for restaurant visitations, scheduled meetings, new store openings, company functions, etc., you will be in a remote work environment! We are looking for candidates who reside in the South Florida area to support the development of shops in the Southern tier
• Employee Benefits : We offer Medical, Vision, Dental, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan, Employer Paid Life & AD&D Insurance and Short Term Disability, Health Savings Account, Paid Time Off, Paid Holidays, and more!
• Advancement Opportunity : Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Playa Discounts : If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!

WHO YOU ARE

The Operational Consultant’s responsibility is to support & oversee an assigned portfolio of new and existing franchisees / licensees in all aspects of business planning and brand standards compliance driving operational excellence serving as Playa Bowls Brand Ambassador, business liaison, coach and teacher. They will be responsible for evaluating, supporting, and implementing operational processes to improve efficiency, profitability, and customer satisfaction. They will provide business acumen and brand compliance management with effective and timely communication. They will perform all responsibilities with the utmost dignity and respect while garnering effective relationships via mutual trust, empathy and respect. This role requires a comprehensive understanding of business operations, strong problem-solving, conflict resolution and time management skills, and the ability to work collaboratively with franchisees, management and the Playa Bowls Support Team.

WHAT YOU’LL DO

Operational Analysis and Improvement

Training and Development

Customer Experience

Brand Standards Compliance and Safety

Business Planning & Communication

Administration

WHAT YOU’LL BRING

WORK CONDITIONS

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

“ Playa Bowls is an equal opportunity employer  and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”