Sr. Order Management Associate

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Position Summary

Navico Group is looking for a personable driven Senior Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction.

Essential Responsibilities

• Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
• Perform order validation and exception resolution such as pricing issues.
• Handle any order-related issues or customer complaints promptly and efficiently.
• Keep accurate records of all orders, including purchase orders and order confirmations.
• To work as part of a team and deliver high quality work by interacting with the customer and providing exceptional service.
• Order monitoring, credits / cancellations and purchase order revisions
• Manage customer service issues related to returns, exchanges and order modifications.
• Follow established policies & procedures as laid out in SOP’s and other relevant process documents.
• Work closely with sales, logistics, and finance teams to ensure seamless order processing.
• Responsible for handling inbound customer calls / emails relating to orders, products, and services.
• Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets / experiences are necessary; however, others can be developed along the way.

Required Qualifications :

Preferred Qualifications :

Working Conditions

The anticipated pay range for this position is $41,500 - $62,300, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge / skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick :

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and . In addition, we’re proud of being recognized for making a splash with !

About Navico Group :

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business.

Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.

Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact for support.

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