Universal Associate

Universal Associate

Georgia United Credit Union regularly evaluates market data to establish salary ranges that enable us to offer the best, competitive compensation package for our positions. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, internal alignment and other job-related factors.

Starting salary $20.30 / hr.

Job Responsibilities :

Platinum Member Service :

• Welcome and directs members visiting the branch, creating a positive member experience from start to finish.
• Presents and explains credit union services and products to members, performing daily tasks such as opening and closing accounts, and conducting account research.
• Resolves member account discrepancies by performing file maintenance and making necessary account changes. Assists with the escalation of complex transactions when required.
• Informs members about credit union technology services and offerings. Assists members with troubleshooting technology-related transactions and issues.
• Maintains the credit union's professional reputation by adhering to professional standards of conduct and following credit union guidelines and policies.
• Identifies, recommends, and promotes products and services to build financial relationships in alignment with the credit union's business strategy. Counsels members regarding money management and financial matters.
• Demonstrates awareness and commitment to achieving credit union, branch, and individual goals. Uses consultative conversations to assess member needs and recommend appropriate products and services to meet or exceed these goals.
• Promotes and establishes strong, positive, and productive working relationships within the organization by committing to the company's purpose, mission, and core values.

Compliance and Operational Standards :

Georgia United participates in E-Verify.

Skills : Required :

Member-first Mentality : Advanced

Customer Service : Advanced

Sales : Advanced

Interpersonal Skills : Advanced

Time Management : Intermediate

Critical Thinking : Intermediate

Team Player : Intermediate

Behaviors : Required :

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Education : Required :

High School or better.

Experience : Required :

1 year : At least one year of experience in a service-oriented role.

1 year : Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.

Preferred :

Previous cash-handling experience in a financial institution.

Strong math skills.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.